Customer Service Level 3 Regulated with Communication Training

In the fast-paced business world, effective communication skills are essential for professionals who want to succeed. Whether you're an entry-level employee or a senior executive, the ability to communicate clearly and persuasively can make all the difference. That's why we're excited to offer the ATHE Level 3 Diploma in English and Communications for Business, regulated by Ofqual. This comprehensive course bundle is designed to help learners develop the skills they need to communicate effectively in a variety of business settings.

The ATHE course covers five key units, starting with Business Communications, where learners will explore different types of business documents and how to communicate professionally in writing. The Mobile and Digital Business Communications unit teaches learners how to use technology to communicate effectively in a business setting. In Unit 3, Verbal and Non-Verbal Business Communications, learners will focus on honing their verbal and nonverbal communication skills, while the Business English units develop reading, writing, speaking, and listening skills specifically for business contexts.

In addition to the ATHE course, this bundle also includes five CPD accredited courses. The Workplace Confidentiality course helps learners understand the importance of confidentiality in the workplace. The Performance Management course teaches learners how to set and evaluate performance goals effectively. The Dealing with Conflict at Work course equips learners with the skills to manage conflicts effectively. The Line Management course teaches learners how to manage a team effectively, while the Talent Management Level 3 course focuses on identifying, developing, and retaining talent in an organisation.

The regulated qualification package includes the following:

• Qualification Specification
• Support Materials
• 24/7 access to the Course Library
• Assessment Guidance
• Tutor Support
• On-Demand Customer Service
• Assignment, Observation, and Report Templates.

These additional benefits ensure that you have all the necessary resources and support to complete your qualification.

The qualification number for the ATHE Level 3 Diploma in English and Communications for Business is 603/7244/8. The total credit value offered by this qualification is 60 credits, with all of the units being level 3. The normal age range for this qualification's learners is 16 and above.

By enrolling, learners will also be able to develop study skills like critical thinking, planning, organising, research, analysis, reflection and IT skills. Individual learners will be able to identify their strengths while improving areas that need more attention.

Learning Outcome for the CPD Course Bundle:

• Provide high-quality care: Demonstrate the essential skills and knowledge required to perform as a competent nursing assistant, offering patient-centered care in various healthcare settings.
• Understand and apply nurse prescribing principles: Develop a strong foundation in nurse prescribing, including understanding the legal framework, pharmacology, and ethical considerations to safely prescribe medication at Level 3.
• Demonstrate in-depth knowledge of human anatomy and physiology: Apply comprehensive knowledge of the human body's structures and functions to inform nursing practice and facilitate effective communication with other healthcare professionals.
• Deliver competent adult nursing care: Implement evidence-based practices, assessment techniques, and clinical decision-making skills for effective adult nursing care across a range of healthcare environments.
• Provide mental health nursing support: Develop the ability to assess, plan, implement, and evaluate mental health nursing interventions, incorporating therapeutic communication skills and understanding of mental health disorders and treatments.
• Engage in interprofessional collaboration: Foster effective teamwork and collaboration with other healthcare professionals to ensure seamless, integrated care for patients.
• Promote continuous professional development: Cultivate a commitment to lifelong learning and reflection, staying up-to-date with advances in nursing and healthcare practices.

Curriculum Breakdown of ATHE Level 3 Diploma in English and Communications for Business

• Unit 01: Business Communications
• Unit 02: Mobile and Digital Business Communications
• Unit 03: Verbal and Non-Verbal Business Communications
• Unit 04: Business English: Reading and Writing
• Unit 05: Business English: Speaking and Listening

Guided Learning Hours(GLH) -360

Total Qualification Time(TQT) -600

Further Progression for ATHE Level 3 Diploma in English and Communications for Business

After successfully completing the course, learners may progress to:

• employment or have increased opportunities for progression in their current role
• a higher level ATHE qualification at Level 4 or above, in a related subject
• the first year of a degree programme
• higher level apprenticeships

CPD Courses in this bundle are:

• Workplace Confidentiality
• Performance Management
• Dealing with Conflict at Work
• Line Management
• Talent Management Level 3

This course bundle is designed to help nursing students develop essential skills and knowledge for their professional growth. The curriculum covers the fundamentals of nursing and nursing assistant roles, emphasising patient care and effective communication. Students will also learn about infection control, legal and ethical issues, and nurse prescribing principles and practices. The courses provide an in-depth understanding of human anatomy and physiology and cover adult and mental health nursing, with a focus on assessment, planning, evaluation, and evidence-based interventions. The bundle emphasises the importance of interprofessional collaboration in healthcare and promotes continuous professional development and reflective practice, encouraging students to commit to lifelong learning and stay up-to-date with the latest advances in nursing and healthcare practices.

Assessment

For the ATHE Level 3 Diploma in English and Communications for Business course, learners must prepare written assignments for knowledge-based units and show practical demonstrations or submit observation reports for Competence/Skill-Based units.

All evidence will be initially assessed by a qualified assessor and further assessed by an Internal Quality Assurer (IQA) to ensure that the learner properly accomplishes all the learning outcomes of the qualification.

At the end of each CPD-accredited course in this bundle, there are quizzes and assignments which will test the learner's knowledge and help them to remember the most important information. After completion, a learner can order either a PDF or Hard-copy Certificate for a predetermined price for every course.

Certification

After completing the assessment, learners will receive a prestigious ATHE certificate that has been approved by The Office of Qualifications and Examinations Regulation (Ofqual). This certificate holds a Level 3 status in the Regulated Qualifications Framework (RQF).

This is an impressive achievement that hiring managers hold in high regard, and they actively seek candidates who possess RQF qualifications on their resumes. So, not only will you gain valuable knowledge and skills in the field of business, but you'll also boost your employability with a sought-after certification!

Entry Requirements for ATHE Level 3 Diploma in English and Communications for Business

For professionals who have recently gone through education or training, the entry requirements include the following:

• 5 or more GCSEs at grades C and above
• Other related level 2 subjects
• Other equivalent international qualifications
• Professionals must have good English skills to access resources and complete the unit assignments

Currently there are no Q&As for this course. Be the first to ask a question.