Customer Service - Online course
IIRSM & CPD approved course
Acudemy
Summary
- Certificate of completion - Free
- Exam(s) / assessment(s) is included in price
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Overview
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.
But how is this done?
How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?
Certificates
Certificate of completion
Digital certificate - Included
CPD
Course media
Description
This course will start by defining what we mean by customer service, and why it is so vital. Next, it will go into detail about the goals of great customer service, both verbal and non-verbal communication skills, discovering and understanding customer needs and much more.
Modules
1: About The Course
2: What is Customer Service?
3: The Goals of Great Customer Service
4: Discovering and Understanding Customer Needs
5: Delivering Maximum Levels of Customer Service
6: Making Customers Feel Great From the Start
7: Communication Skills
8: Non-verbal Communication and Body Language
9: Dealing with Customer Complaints
Overall Pass Mark: 70%
Who is this course for?
There are no prerequisites.
Requirements
Recommended System Requirements
• Browser: Up to date web browser
• Video: Up to date video drivers
• Memory: 1Gb+ RAM
• Download Speed: Broadband (3Mb+)
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.