Customer Service Skills
CPD Certified* | *Free PDF Certificate *| No Hidden Fee| Free Exam | 24/7 tutor support
Royal Course
Summary
- Certificate of completion - Free
- Tutor is available to students
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Overview
Welcome to Customer Service Skills!
Do you want to start a career in the Customer Service Skills field, or do you want to develop your skills in this profession? Then this Customer Service Skills course will provide you with a solid basis to become a confident Customer Service Skills professional.
This Customer Service Skills course will provide you with a thorough understanding of the Customer Service Skills, including important concepts, strategies for using it, and in-depth expertise.
This Customer Service Skills course is an excellent way to advance your profession. So, what do you have to lose?
Enrol this Customer Service Skills course right now!
Why do you enrol on this Customer Service Skills course?
- Free digital certificates
- Free assessment
- Free Tutor Support
Certificates
Certificate of completion
Digital certificate - Included
Description
Customer Service Skills Training
This Customer Service Skills course was created with the help of professionals, and all information is maintained up to date on a regular basis. We've separated this Customer Service Skills course into multiple lectures, covering all essential elements of a Customer Service Skills. This Customer Service Skills course will help you to provide the skills and industry knowledge to further your career.
Curriculum Breakdown of Customer Service Skills Course
- Lecture 1: What is Customer Service?
- Lecture 2: Q&A
- Lecture 3: Setting Goals
- Lecture 4: The Critical Elements of Customer Service
- Lecture 5: The Second Critical Element – Procedures
- Lecture 6: The Third Critical Element – Culture
- Lecture 7: The Fourth Critical Element – Problem-Solving
- Lecture 8: The Fifth Critical Element – Measurement
- Lecture 9: The Sixth Critical Element – Reinforcement
- Lecture 10: Communication Skills
- Lecture 11: Telephone Techniques
- Lecture 12: Dealing With Difficult Customers
- Lecture 13: Dealing With Challenges Assertively
- Lecture 14: Dealing With Difficult People
- Lecture 15: Reflective Practice
- Lecture 16: Dealing With Stress
Certification
You will get a Free digital certificate when you have successfully finished your Customer Service Skillscourse.
Who is this course for?
This course is open to anyone who is interested in the Customer Service Skills field.
Requirements
This Customer Service Skills course requires no formal qualifications.
Career path
This Customer Service Skills course can assist in your employment in this industry.
Questions and answers
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.