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Customer Service & Support Excellence: Advanced Soft Skills

CPD Certified | Free PDF Certificate | 24/7 Tutor Support | Lifetime Access | 100% Pass Rate | No Hidden Fees

Provided by Learning Point

Summary

Price
£12 inc VAT
Study method
Online, On Demand What's this?
Duration
2 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Reed Courses Certificate of Completion - Free
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Overview

Customer Service & Support Excellence: Advanced Soft Skills

Fully Refundable - Your Satisfaction is 100% Guaranteed.

Are you a lifelong learner who strives to expand your knowledge and abilities through continuous learning? After that, you can try out this Customer Service & Support Excellence: Advanced Soft Skills course.

>>>{ Certificate of completion is included in course price. }<<<

Enroll in this Customer Service & Support Excellence: Advanced Soft Skills course to acquire the skills and knowledge essential for a successful career in this field. You will be able to achieve your goal by completing this Customer Service & Support Excellence: Advanced Soft Skills course, whether it is for career development or personal growth. Experts designed this Customer Service & Support Excellence: Advanced Soft Skills course with a variety of learners in mind.

Study Mode:

This Customer Service & Support Excellence: Advanced Soft Skills course is carried out via online learning. Online learning is ideal if you need to adapt to work, family, or other commitments. It is also extremely beneficial should you simply wish to fast track your studies (and career) and not be locked into a timetable.

>> Advantages of this Customer Service & Support Excellence: Advanced Soft Skills course >>

  • 14 day money back guarantee to this Customer Service & Support Excellence: Advanced Soft Skills course.
  • Get instant access to this Customer Service & Support Excellence: Advanced Soft Skills course.
  • Learn Customer Service & Support Excellence: Advanced Soft Skills from anywhere in the world
  • Free e-Certificate will be provided instant after completed this Customer Service & Support Excellence: Advanced Soft Skills course
  • 24/7 Tutor Support will be provided for this Customer Service & Support Excellence: Advanced Soft Skills course
  • Lifetime Access for this Customer Service & Support Excellence: Advanced Soft Skills course

Certificates

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

Curriculum

1
section
8
lectures
1h 57m
total

    • 1: Module 1 An Overview of Customer Service 25:00 PDF
    • 2: Module 2 Strategies for Understanding Your Customers 19:00 PDF
    • 3: Module 3 The Customer-Focused Organisation 08:00 PDF
    • 4: Module 4 Creating Customer Service Strategy 13:00 PDF
    • 5: Module 5 Training & Development for Effective Customer Service 11:00 PDF
    • 6: Module 6 Building Strong Relationship With Customers 24:00 PDF
    • 7: Module 7 Communication in Customer Service 08:00 PDF
    • 8: Module 8 Handling Complaints 09:00 PDF

Course media

Description

Customer Service & Support Excellence: Advanced Soft Skills

This cutting-edge Customer Service & Support Excellence: Advanced Soft Skills course was developed with the collaboration and expertise of experts in the field. This Customer Service & Support Excellence: Advanced Soft Skills course was designed in line with well-known providing a high standard. Your resume will stand out from the pack as well as provide you an edge over your competitors if you mention Customer Service & Support Excellence: Advanced Soft Skills.

Certificate of Completion

You will be able to obtain your free PDF certificate of completion after completing the Customer Service & Support Excellence: Advanced Soft Skills course.

Who is this course for?

Customer Service & Support Excellence: Advanced Soft Skills

The Customer Service & Support Excellence: Advanced Soft Skills course is ideal for those who are interested or already engaged in this sector.

Requirements

Customer Service & Support Excellence: Advanced Soft Skills

There are no prerequisites for this Customer Service & Support Excellence: Advanced Soft Skills course. Therefore, you can enroll in this Customer Service & Support Excellence: Advanced Soft Skills course without having any prior education or experience.

Career path

Customer Service & Support Excellence: Advanced Soft Skills

You can explore popular and in-demand careers in the field of Customer Service & Support Excellence: Advanced Soft Skills after completing this course.

Questions and answers

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Provider

Learning Point

A tried-and-true resource for ongoing learners is Learning Point. You need to gain more information and experience in your area of concentration if you want to set yourself apart from the competitors. In this location, you can choose from a selection of online, self-paced courses. Enroll right away to begin learning with us.

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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