Customer Service Training
Spring Offer | Level 3 | CPD Accredited | Free ID Card & Assessment Included | Audio Visual Training
Academy for Health & Fitness
Summary
- CPD Accredited Certificate - £10
- CPD Accredited Certificate - £29
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
Customer service is the key to business success. Excellent customer service builds brand loyalty, enhances the customer’s journey and meets their collective needs to keep them satisfied and coming back. This course is the ultimate beginner’s guide, providing you with key skills needed for any customer-facing role. From telephone etiquette to stress management strategies, learn from the experts and fast track your career online.
The course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the course, you will receive an instant e-certificate as proof of the comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enrolling on this course.
With this comprehensive course, you can achieve your dreams and train for your ideal career. This course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development.
You'll get a Free Student ID card by enrolling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards.
Enrolling on the course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the program.
Learning Outcomes Of This Training
- Learn how to handle complaints professionally and with confidence
- Develop the essential communication skills to deal with all types of customers
- Know how to provide excellent customer service over the phone
- Understand the steps to successful stress management for the workplace
- Identify what your customers want and expect from your service
- Take your career to the next level with an accredited proficiency
Progression:
After completing this course you can progress towards-
- Level 1 Award in Customer Service (RQF)
- Level 1 Certificate in Customer Service (RQF)
- Level 2 Award in Customer Service (RQF)
- Level 2 Certificate in Customer Service (RQF)
- Level 2 Diploma in Customer Service (RQF)
- Level 2 NVQ Certificate in Customer Service (RQF)
- Level 3 Diploma in Customer Service (RQF)
Certificates
CPD Accredited Certificate
Digital certificate - £10
Assessment Process
Once you have completed all the modules in this course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the course.
CPD Accredited Certificate
Hard copy certificate - £29
If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.
CPD
Course media
Description
Why Prefer this Course?
- Opportunity to earn a certificate accredited by CPD after completing this course
- Student ID card with amazing discounts — completely for FREE! (£10 postal charges will be applicable for international delivery)
- Standards-aligned lesson planning
- Innovative and engaging content and activities
- Assessments that measure higher-level thinking and skills
- Complete the program in your own time, at your own pace
- Each of our students gets full 24/7 tutor support
*** Course Curriculum ***
►►► Customer Service Course ◄◄◄
- WHY Customer Service Is CRITICAL To Your Business!
- Good Isn’t Good Enough!
- We Are ALL in the “Helping Field”
- Providing “Concierge” Level Of Service
- The 5 Tenets Of TQM
- How To Boost Customer Satisfaction
- How To Avoid The 10 Deadly Sins Of Customer Service!
- More Money $$$ – Through Customer Retention
- How Much Is A Customer Worth? $$$
- Do You Understand Your Customer?
- Dealing With Difficult Customers
- “LEAP” Into Customer Service!
- Exceptional Phone Service
- WHY Customers Buy From YOU! $$$
- BONUS LECTURE!!! FINAL TIPS!!!
- BONUS LECTURE!!! FINAL TIPS!!!
Who is this course for?
This training applies to anyone who is looking to kickstart their career in a customer-facing role
Requirements
The Customer Service program does not require any prior knowledge
This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your speed and grow a quality skillset.
Career path
On successful completion of this Training, you will have the essential skills needed to provide excellent customer service face-to-face and over the phone.
Questions and answers
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
