Customer Service Training

Outstanding customer service isn't just an advantage—it's a necessity. Your customers expect more than just a product or service; they expect a memorable experience that keeps them coming back. Are you ready to exceed their expectations?

Customers who have a positive service experience spend 600-1400% more than those with a negative one. 93% of customers are likely to make repeat purchases with companies offering excellent service.

This course is designed for businesses that want to elevate their customer interactions from average to extraordinary, this course is your key to unlocking the potential of your team.

Your customers are the heart of your business. Invest in their experience and watch your business thrive. Don’t settle for good when you can be extraordinary. Enrol in our Customer Service Training Course today and start building a brighter future for your business.

Key Features

This Customer Service Training Course comes with:

• AudioBook
• CPDQS Certified
• Free Certificate
• CIQ Approved
• Lifetime Access

Digital certificate

Digital certificate - Included

Reed Courses Certificate of Completion

Digital certificate - Included

• Customer Service Training (Audiobook) 35:37

  • 1: Customer Service Training 35:37

Why is the course in Audio?

Why not in Audio, there are a magnitude of advantages that audio courses can provide you with. You can save time by listening to the course while you are traveling by bus, tram, or car while you're going anywhere. Just put on the ear piece or blast it in the speaker and start listening and learning. You can multitask in a very effective way by listening to it while cleaning your house, washing your dishes or doing any everyday tasks.

Audiobooks also help your brain, most brains are able to create more vivid imagery through listening to speech rather than reading it. In fact, several studies show that listening to audiobooks produces more of a brain response than simply reading words off a page

Moreover, it is perfect for visually impaired or other challenged individuals like physical and learning disabilities or neurodivergence, they can listen to it with any trouble.

Course Curriculum:

• Module 01: Introduction to Customer Service
• Module 02: Characteristics of Good Customer Service
• Module 03: Customer Relationship Management
• Module 04: Communicate with Customers
• Module 05: Handling Customer Complaints
• Module 07: Improving Customer Service

Learning Outcomes:

• Understand core principles of effective customer service interactions and management.
• Identify key characteristics that define good customer service practices.
• Comprehend strategies for successful customer relationship management.
• Develop effective communication techniques for interacting with customers.
• Learn methods to handle and resolve customer complaints effectively.
• Explore ways to continuously improve customer service quality.

• Individuals seeking customer service roles.
• Employees wanting to enhance customer interaction skills.
• Managers focused on customer satisfaction improvement.
• Businesses aiming to train their customer service teams.
• Professionals interested in customer relationship management.

• Customer Service Advisor
• Customer Relationship Manager
• Call Centre Representative
• Client Support Specialist
• Customer Care Coordinator
• Customer Experience Manager

Currently there are no Q&As for this course. Be the first to ask a question.