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Customer service courses

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  • Diploma in Customer Service - CPD Course

    Oxford Home Study College
    CPD Accredited | Advanced Diploma QLS Level 5 | 120 CPD Points |+2 FREE Courses [12,000+ Students] FREE PDF Certificate
    • 152 students
    • Online
    • 450 hours · Self-paced
    • 120 CPD points
    • Tutor support
    Great service
    Highly rated
    ...Unprofitable Customers This Customer Service unit covers the following topics: Dealing with Unprofitable Customers Customer Behaviour and Customer Behaviour Database Customer Value Analysis Change Unprofitable Customers into Profitable Customers Evaluating Your Customers’ Value, …
    Save 25%
    £12 £16

  • Customer Service - Course

    CPD Courses
    Diploma QLS Level 5|FREE PDF Certificate Tutor Support & Exam|120 CPD Points|+2 FREE Courses [15,000+ Enrolled Students]
    • 450 students
    • Online
    • 450 hours · Self-paced
    • 120 CPD points
    • Tutor support
    Great service
    Highly rated
    ...Unprofitable Customers This Customer Service unit covers the following topics: Dealing with Unprofitable Customers Customer Behaviour and Customer Behaviour Database Customer Value Analysis Change Unprofitable Customers into Profitable Customers Evaluating Your Customers’ Value …
    £12

  • Customer Service : Customer Service

    Brentwood Open learning College
    Diploma QLS Level 5|120 CPD Credits | *FREE PDF Certificate* Tutor Support, Study Material & Exam | FREE PR Course
    • 49 students
    • Online
    • 450 hours · Self-paced
    • 120 CPD points
    Great service
    ...Unprofitable Customers This Customer Service unit covers the following topics: Dealing with Unprofitable Customers Customer Behaviour and Customer Behaviour Database Customer Value Analysis Change Unprofitable Customers into Profitable Customers Evaluating Your Customers’ Value, …
    £12

  • Diploma in Customer Service Fraud Officer at QLS Level 4

    Janets
    Level 4 QLS Endorsed Training | 120 CPD Points | Free PDF Certificate | 24/7 Tutor Support | Lifetime Access
    • Online
    • 370 hours · Self-paced
    • Certificate(s) included
    • 120 CPD points
    • Tutor support
    Great service
    Are you ready to embark on a transformative journey towards becoming a proficient Customer Service Fraud Officer? Our Diploma in Customer Service Fraud Officer at QLS Level 4 offers a unique and comprehensive learning experience that will equip you with the knowledge …
    Save 20%
    £12 £15

  • Telephone Customer Services Certificate - CPD Certified

    Be-a.co.uk
    Student Discount Card Eligible | Lifetime Access | Online certified training |Online certificate and exam included
    • Online
    • Self-paced
    • 1 CPD point
    • Tutor support
    Great service
    ...telephone-based customer service Benefits of Taking This Course: You will learn how to engage with customers and help resolve their problems, thereby improving your company’s image and widening your customer base If you train or supervise workers who deal with customers over the telephone …
    £99

  • Customer Service Training Course

    One Education
    Accredited by CPD | Advanced Audio Visual Lessons | Tutor Support Included | 14 Days Money Back Guarantee
    • 10 students
    • Online
    • 4 hours · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    ...Money Back Guarantee Customer Service Course Curriculum Module 01: Introduction to Customer Service Module 02: Characteristics of Good Customer Service Module 03: Customer Relationship Management Module 04: Communicate with Customers Module 05: Handling Customer Complaints Module 06: …
    £21

  • Retail Customer Service Course - Level 3 CPD

    Course Pride
    CPD Course, Free CPD Digital Certificate included, Final Exam included, 24/7 Access, Tutor Support and More
    • Online
    • 40 hours · Self-paced
    • Certificate(s) included
    • 4 CPD points
    • Tutor support
    Great service
    ...Increasing Anger and Aggression • Conflict Resolution Increasing Sales through Customer Service • Types of Customer • Up-Selling and Cross-Selling • Social Media • Methods for Increasing Sales Customer Feedback • Types of Feedback • Use of Feedback Forms • Negative …
    £12

  • Diploma in Customer Service - Level 5 (QLS Endorsed)

    Kingston Open College
    QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support
    • Online
    • 19 hours · Self-paced
    • 15 CPD points
    • Tutor support
    Great service
    ...Understanding Customer Service Identifying Customer Expectations Providing Excellent Customer Service Module: 02 Focusing on Your Customer Customer Service and the Telephone Handling Complaints Enduring Stress during Customer Service Module: 03 Communication Skills in Customer Service Dealing …
    £15

  • Customer Service Diploma Online Training Course

    Learning 247
    • Online
    • Self-paced
    • Certificate(s) included
    Great service
    ...seeing customer service from their perspective to the importance of communication. Get insight into how to retain your customers. Learn how to effectively deal with complaints, provide an outstanding after sales service and what you need to do in the case that the customer is wrong …
    £39

  • Customer Service Skills Level 2 & 3 Course - Level 2 & 3 CPD

    Course Pride
    CPD Course, Free CPD Digital Certificate included, Final Exam included, 24/7 Access, Tutor Support and More
    • Online
    • 100 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...List of jobs that require customer service skills ~ Case studies Final Assessment The Customer Service Level 3 Course is split into the following modules: Introduction to Customer Service The importance of customer service Understanding customers needs Building trust and …
    Save 69%
    £12 £39

  • Customer Service Level 2 - CPD Certified & Skills for Care Endorsed & TQUK Endorsed

    ProTrainings Europe Limited
    Video online training offering flexible training on any device at a time that meets your schedule, full course support
    • Online
    • 3 hours · Self-paced
    • Certificate(s) included
    • 4 CPD points
    • Tutor support
    Great service
    ...impacts on customer service 2. Understand how customer needs and expectations are formed 2.1 Describe the purpose of an organisation’s service offer 2.2 Describe how customer expectations are formed 2.3 Describe the relationship between customer expectations and customer satisfaction …
    £24.95

  • Customer Service Skills Level 2 Course - Level 2 CPD

    Course Pride
    CPD Course, Free CPD Digital Certificate included, Final Exam included, 24/7 Access, Tutor Support and More
    • Online
    • 60 hours · Self-paced
    • Certificate(s) included
    • 6 CPD points
    • Tutor support
    Great service
    ...development. The Customer Service Skills course is split into the following modules: Introduction to Customer Service. ~ What it entails ~ Different tasks ~ Case studies Dos and Don’ts of customer service ~ Manners ~ Case studies What Customer Service Covers. …
    £12

  • Customer Service Level 2

    Courses For Jobs Ltd
    Open to Anyone, Anywhere. No restrictions. No eligibility criteria. Supports customer service job roles
    • Online
    • 12 weeks · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    ...Product and service knowledge Understand the difference between the features and benefits Maintaining knowledge of the organisation’s products and/or services Knowing your customers Internal and external customers Needs and priorities of your customers Manage Customer expectations …
    £1,099

  • Customer Service Level 3

    Online Learning College
    • 28 enquiries
    • Online
    • 12 months · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    ...course assesses the following units: Unit 1: Customer Service and Legislation • Understand what customer service is and how to work towards good practice • Understand laws and legislation in place to aid customer service • Explain customer feedback systems and why these are used • Describe …
    £299

  • Call Centre Technology, Telesales Executive & Customer Service Representative Training

    Skill Up
    CPD & CiQ Accredited | 3-in-1 Premium Bundle | +Gift: 1 Free PDF Certificate | New & Updated | Expert Support
    • Online
    • 10 hours · Self-paced
    • 30 CPD points
    • Tutor support
    Great service
    ...and redefine customer service excellence. This Call Centre Technology, Telesales Executive & Customer Service Bundle Consists of the Following Courses: ➽ Course 01: Call Centre Technology & Trends ➽ Course 02: Telesales Executive ➽ Course 03: Customer Service Representative …
    £21

  • Customer Service Online Course

    Blackboard Learning
    Interactive Video Lessons | Free E-Certificate | Tutor Support
    • Online
    • 1.6 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    ...Those who are passionate about customer care-related skills. The Customer Care Getting it Right course is ideal for people looking to develop of an existing career in the customer care sector by being more skillful. For those who want to join customer care-related job sectors, as well …
    £15

  • Customer Relationship Management {CRM} Training

    Online Training Academy
    CPD Accredited ! Free Certification | FREE Retake Exam | Lifetime Access | No Hidden Fees
    • Online
    • 0.8 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...owners looking to improve customer retention Marketing professionals seeking CRM tool knowledge Managers involved in customer service strategy IT professionals implementing CRM systems Customer Relationship Manager CRM Analyst Customer Service Manager Sales Manager Marketing Coordinator …
    £12

  • Travel Agent, Customer Service with Tourism Marketing- QLS Endorsed

    One Education
    CPD UK Certified | Level 5 Endorsed Diploma | Exclusive Course Materials | Lifetime Access
    • 235 students
    • Online
    • 390 hours · Self-paced
    • 150 CPD points
    • Tutor support
    Great service
    ...Friday) Travel Agent and Consultant Training Introduction to Travel and Tourism Tourism Products and Services Tour Operating and Travel Retailing Marketing in Travel and Tourism Developing Communication Skills Customer Service and Satisfaction Customer Relationship Management (CRM) …
    Save 33%
    £12 £18

  • Pharmacy Sales Associate: Essential Skills for Effective Customer Service and Sales

    Learningidol
    CPD Certified | Free PDF Certificate | 2024 Updated | 24/7 student support | No hidden fees.
    • Online
    • 1 hour · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Pharmacy Sales Associate: Essential Skills for Effective Customer Service and Sales Do you want to start a career in the Pharmacy Sales Associate sector or learn more about it? In this Pharmacy Sales Associate: Essential Skills for Effective Customer Service and Sales course, you'll …
    £12

  • Sales, Marketing and Customer Relationship - Endorsed Certificate

    Thames College
    3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access
    • Online
    • 12 hours · Self-paced
    • Certificate(s) included
    • 15 CPD points
    • Tutor support
    Great service
    ...Endorsed courses. Our Sales, Marketing and Customer Relationship Bundle includes three QLS-endorsed courses that provide a solid foundation in sales and marketing. The Sales Training course covers the basics of sales techniques, including the sales process, customer communication, and …
    £399

  • Retail Management: Merchandising, Sales and Customer Communications - CPD Certified

    Skills Boost
    Special Offer | Free PDF Certificate | 100% Pass Rate | 24/7 Tutor Support | Money Back Guarantee | Lifetime Access
    • Online
    • 2.4 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    ...Management: Merchandising, Sales and Customer Communications course. Instant Access: Get instant access to this Retail Management: Merchandising, Sales and Customer Communications course Tutor Support: With this Retail Management: Merchandising, Sales and Customer Communications course …
    £12

  • Customer Assistant Diploma

    EDURISE
    CPD Certified| Free PDF Certificate | Lifetime Access | Learner Support | No Hidden Fees | 100% Success Rate
    • Online
    • 1.2 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    ...essential customer service skills to enhance their employability and secure positions in customer-focused roles. Sales and Marketing Professionals: Sales and marketing professionals aiming to strengthen customer relationships, improve customer retention, and increase sales through …
    Save 42%
    £14.99 £25.99

  • Customer & Sales Assistant

    NextGen Learning
    8-in-1 Career Guided Bundle | CPD Accredited | 8 Free PDF Certificates | 80 CPD Points | Lifetime Access
    • Online
    • 32 hours · Self-paced
    • Certificate(s) included
    • 80 CPD points
    • Tutor support
    Great service
    ...standalone course: Sales Training NLP For Sales, Persuasion & Influence Sales & Negotiation Skills Creating Highly Profitable Sales Funnels Customer Relationship Management Win Customers Efficiently: Customer Service Diploma Know the Selling Strategies that Boost Customer Acquisition …
    £46

  • Customer Relationship and Phone Based Service - Endorsed Training

    Imperial Academy
    Level 2, 4 & 5 Endorsed Diploma | QLS Hard Copy Certificate Included | Lifetime Access
    • Online
    • 19 hours · Self-paced
    • Certificate(s) included
    • 180 CPD points
    • Tutor support
    Great service
    ...needs. Analyse and respond to customer feedback constructively. Build and maintain strong, lasting customer relationships. Communicate effectively across various customer interaction scenarios. The "Customer Relationship and Phone Based Service - Endorsed Training" is a QLS Endorsed …
    £250

  • CRM: Customer Relationship Management

    Nano Training
    CPD QS Accredited | Bite Size Course Materials | Quick Access | Easy to Learn | 24/7 Expert Support
    • 11 students
    • Online
    • 0.9 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...and nurturing strong customer relationships. With a sales-focused approach, this course equips learners with essential knowledge of Customer Relationship Management (CRM) basics, principles, and future trends. Learning Outcomes After completing this Customer Relationship Management …
    £12.99
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FAQs

Reed Courses advertises a large variety of Customer service courses which are delivered by a range of learning providers. The Customer service courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a Customer service course which provides CPD points/hours or qualifications, there are a number of learning options available.

If you're looking for Customer service courses, you might also be interested in Business, KYC and Public services. These courses can be taken to further enhance your understanding of the subject. By having a broader understanding of the subject can help you to improve your professional or personal development.

In addition to free Customer service courses, Reed Courses also has plenty of paid for online Customer service courses, designed to meet all kinds of learning goals and to suit a range of preferred study methods.

Reed Courses advertises a variety of free online Customer service courses. Alternatively you'll be able to enrol on an online Customer service course of your choosing, and study entirely online. If you'd prefer an in-person learning experience, you could take a classroom Customer service course where you'll be taught in a classroom at a given location. Reed Courses also advertises distance learning courses and in-company Customer service courses from a variety of learning providers.
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