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Customer Service - Virtual Classroom

Virtual Course with live elements, private one to one coaching & relevant Accreditation

ATA (Asset Training Academy) LTD

Summary

Price
£300 inc VAT
Finance options

Visa Debit/Credit Card or Paypal. Payment must be made in advance of the course. We are also able...

Study method
Online + live classes
Duration
6 hours · Part-time
Qualification
No formal qualification
CPD
3 CPD hours / points
CPD What's this?
Certificates
  • Certificate of completion - Free
Additional info
  • Tutor is available to students
15 students enquired about this course

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Overview

“The customer is always right” is the traditional cliché that is banded about by many people……but is this true? This Customer Service course is designed to take an in depth look at the vitally important area of providing an excellent service to our customers and the ramifications of not doing so. The Customer Service course emphasises the importance that customer needs are required to be considered before and after any interface takes place not just during the provision of service.

Certificates

Certificate of completion

Digital certificate - Included

CPD

3 CPD hours / points
Accredited by The CPD Certification Service

Description

Course Description & Content

The Customer Service programme is therefore, designed to allow participants to:

  • Define what is meant by effective Customer Service
  • Identify how “great” customer service and the highest standards of customer care can be achieved
  • Understand how to identify the needs of customers
  • Understand how to maximise the delivery of exceptional customer service to our customers
  • Understand how to communicate effectively with customers
  • Understand how to deal with any queries, concerns or complaints that customers may have
  • Provide a practical application of all the learning when dealing with customer

Who is this course for?

This Customer Service training course is aimed at any manager or member of staff who directly or indirectly interfaces with customers or clients and who wants to improve their own personal, team or organisational approach to providing excellent customer service.

Questions and answers

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: Customer service, Sales, Business, Retail
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