- Reed courses certificate of completion - Free
![](https://resources.reed.co.uk/courses/coursemedia/299185/64c3bf2e-7233-40f8-b8f3-129aadafdfa2_cover.webp)
Customer Service : Serve your customer better
Business & Soft Skills
Stone River eLearning
Summary
Overview
“It takes months to find a customer, one second to lose one.” – Vince Lombardi
Customer service fosters customer loyalty and increases the amount a customer invests in your company. It also generates the much-coveted word-of-mouth advertising for your company.
Certificates
Reed courses certificate of completion
Digital certificate - Included
Will be downloadable when all lectures have been completed
Course media
Description
Customer Service course sets you up to:
- Evaluate and anticipate different types of customer interactions
- Master in-person and over-the-phone clientele management
- Handle irate customers and reading stress-triggering situations and determining the best outcome
- Go the extra mile for customers by attaining remarkable comprehension levels of Emotional Intelligence and Psychology of Human Functioning
- Deal with situations in a holistic approach
It’s time to speak the customer’s language with our time-tested customer service strategies. Sign up today.
Questions and answers
Currently there are no Q&As for this course. Be the first to ask a question.
Reviews
Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.