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Building Rapport With Customers

CPD Accredited | Free PDF & Hard Copy Certificate included | Free Retake Exam | Lifetime Access

Training Express Ltd

Summary

Price
£12 inc VAT
Study method
Online
Duration
6 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • Digital certificate - Free
  • Hard copy certificate - Free
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Overview

Did you know that businesses lose an estimated $75 billion each year due to poor customer service? Providing excellent customer care not only fosters loyalty but also has a direct impact on a company's bottom line.

Are you ready to transform your customer interactions from ordinary to extraordinary? Dive into our dynamic course designed to elevate your rapport-building skills to new heights!

In a world where connection is king, mastering the art of building rapport with customers isn't just a skill, it's a superpower! Whether you're in sales, customer service, or just aiming to enhance your interpersonal relationships, this course is your ultimate guide to fostering genuine connections that drive loyalty and success.

Don't miss out on this chance to revolutionise the way you connect with customers. Enrol now and start building meaningful relationships that drive success!

Key Features

  • Instant e-certificate
  • Fully online, interactive course with audio voiceover
  • Developed by professionals in the field
  • Self-paced learning and laptop, tablet, smartphone-friendly
  • 24/7 Learning Assistance

Certificates

Digital certificate

Digital certificate - Included

Once you’ve successfully completed your course, you will immediately be sent a FREE digital certificate.

Hard copy certificate

Hard copy certificate - Included

Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).
For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Course media

Resources

Description

Course Curriculum:

  • Module 01: Introduction to Customer Service
  • Module 02: Establishing Your Attitude
  • Module 03: Identifying and Addressing Customer Needs
  • Module 04: In-Person Customer Service
  • Module 05: Building Rapport Over the Phone

Learning Outcomes:

  • Understand fundamentals of customer service for effective communication.
  • Cultivate a positive attitude to enhance customer interactions and satisfaction.
  • Identify customer needs and apply appropriate strategies for resolution.
  • Implement in-person customer service techniques to build trust and rapport.
  • Develop skills to establish rapport effectively during phone interactions.
  • Apply learned techniques to enhance customer relationships and loyalty.

Accreditation

All of our courses, including this course are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.

Certification

Once you’ve successfully completed your Course, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months.

Who is this course for?

  • Customer service representatives
  • Retail associates
  • Call centre agents
  • Hospitality staff
  • Sales professionals

Career path

  • Customer Service Advisor
  • Retail Sales Assistant
  • Call Centre Operator
  • Hotel Receptionist
  • Sales Representative
  • Customer Support Specialist

Questions and answers

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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