Building Rapport With Customers
CPD Accredited | Free PDF & Hard Copy Certificate included | Free Retake Exam | Lifetime Access
Training Express Ltd
Summary
- Digital certificate - Free
- Hard copy certificate - Free
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
Add to basket or enquire
Overview
Did you know that businesses lose an estimated $75 billion each year due to poor customer service? Providing excellent customer care not only fosters loyalty but also has a direct impact on a company's bottom line.
Are you ready to transform your customer interactions from ordinary to extraordinary? Dive into our dynamic course designed to elevate your rapport-building skills to new heights!
In a world where connection is king, mastering the art of building rapport with customers isn't just a skill, it's a superpower! Whether you're in sales, customer service, or just aiming to enhance your interpersonal relationships, this course is your ultimate guide to fostering genuine connections that drive loyalty and success.
Don't miss out on this chance to revolutionise the way you connect with customers. Enrol now and start building meaningful relationships that drive success!
Key Features
- Instant e-certificate
- Fully online, interactive course with audio voiceover
- Developed by professionals in the field
- Self-paced learning and laptop, tablet, smartphone-friendly
- 24/7 Learning Assistance
Certificates
Digital certificate
Digital certificate - Included
Once you’ve successfully completed your course, you will immediately be sent a FREE digital certificate.
Hard copy certificate
Hard copy certificate - Included
Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).
For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
CPD
Course media
Resources
- Training Express Brochure - download
Description
Course Curriculum:
- Module 01: Introduction to Customer Service
- Module 02: Establishing Your Attitude
- Module 03: Identifying and Addressing Customer Needs
- Module 04: In-Person Customer Service
- Module 05: Building Rapport Over the Phone
Learning Outcomes:
- Understand fundamentals of customer service for effective communication.
- Cultivate a positive attitude to enhance customer interactions and satisfaction.
- Identify customer needs and apply appropriate strategies for resolution.
- Implement in-person customer service techniques to build trust and rapport.
- Develop skills to establish rapport effectively during phone interactions.
- Apply learned techniques to enhance customer relationships and loyalty.
Accreditation
All of our courses, including this course are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.
Certification
Once you’ve successfully completed your Course, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months.
Who is this course for?
- Customer service representatives
- Retail associates
- Call centre agents
- Hospitality staff
- Sales professionals
Career path
- Customer Service Advisor
- Retail Sales Assistant
- Call Centre Operator
- Hotel Receptionist
- Sales Representative
- Customer Support Specialist
Questions and answers
Currently there are no Q&As for this course. Be the first to ask a question.
Reviews
Currently there are no reviews for this course. Be the first to leave a review.
Add to basket or enquire
Course provided by
Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
