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Customer Support Training

CPD Accredited ! Free Certification | FREE Retake Exam | Lifetime Access | No Hidden Fees

Online Training Academy

Summary

Price
£12 inc VAT
Study method
Online, On Demand What's this?
Course format
9 Videos (with subtitles and transcripts) and 1 PDF
Duration
2 hours · Self-paced
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • Digital certificate - Free
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students

Overview

Imagine embarking on a Customer Support Training Course that equips you with essential skills crucial in today's digital age. Customer support is not just about solving problems; it's about fostering positive relationships and ensuring satisfaction. In our modern world, where businesses thrive on customer loyalty, mastering Customer Support is paramount.

This course teaches you effective communication, telephone etiquettes, and negotiation techniques, preparing you to handle various customer interactions confidently. These skills are invaluable in both daily life and professional careers, opening doors to job opportunities across the UK. Customer Support roles are in high demand, with salaries reflecting this need—ranging from competitive entry-level packages to lucrative senior positions.

The sector is growing steadily, with a significant rise in job openings over the past decade. By enrolling in this course, you not only enhance your employability but also contribute to your personal growth and the success of any organization you join. Customer Support isn't just a skill; it's a pathway to thriving in today's service-driven economy.

Key Features:

  • CPD Certified Customer Support Course
  • Free Certificate from Reed
  • CIQ Approved Customer Support Course
  • Developed by Specialist
  • Lifetime Access

Certificates

Digital certificate

Digital certificate - Included

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Curriculum

This course contains

Format: 9 Videos (with subtitles and transcripts) and 1 PDF

Duration: 1h and 59m

    • 1: Overview of Call Centres 13:52
    • 2: Essential Traits of a Call Centre Agent 13:07
    • 3: Enhancing Communication Skills 13:15
    • 4: Mastering Telephone Etiquette 10:06
    • 5: Building Agent-Customer Relationships 15:02
    • 6: Handling Difficult Customers 09:06
    • 7: Effective Scripts and Negotiation Strategies 12:40
    • 8: Call Centre Metrics and Performance Benchmarking 16:18
    • 9: Latest Call Centre Technology and Trends 13:49
    • 10: CPD Certificate - Free 01:00 PDF

Course media

Description

Course Curriculum

  • Module 01: Overview of Call Centres
  • Module 02: Essential Traits of a Call Centre Agent
  • Module 03: Enhancing Communication Skills
  • Module 04: Mastering Telephone Etiquette
  • Module 05: Building Agent-Customer Relationships
  • Module 06: Handling Difficult Customers
  • Module 07: Effective Scripts and Negotiation Strategies
  • Module 08: Call Centre Metrics and Performance Benchmarking
  • Module 09: Latest Call Centre Technology and Trends

Learning Outcomes:

  • Develop strong customer rapport for enhanced service delivery and satisfaction.
  • Perfect telephone etiquette to create a positive and professional impression.
  • Acquire effective communication skills for seamless customer-agent interactions.
  • Hone negotiation techniques within scripted scenarios for optimal outcomes.
  • Navigate challenging customer situations with confidence and strategic proficiency.
  • Interpret call centre metrics to drive performance and achieve benchmarked success.

Who is this course for?

This Customer Support Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Customer Support Training. Moreover, this course is ideal for:

  • Aspiring customer service professionals seeking skills enhancement.
  • Call centre agents eager to refine their customer interaction capabilities.
  • Team leaders aiming to elevate their team's customer satisfaction scores.
  • Customer support managers focused on improving overall team performance.
  • Individuals in roles requiring mastery of call centre dynamics and metrics.

Requirements

There are no requirements needed to enrol into this Customer Support Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Customer Support Training course.

Career path

After finishing this Customer Support Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Customer Support are:

  • Customer Service Representative - £18K to 25K/year
  • Call Centre Team Leader - £22K to 30K/year
  • Customer Support Manager - £30K to 40K/year
  • Technical Support Specialist - £20K to 28K/yr
  • Customer Experience Analyst - £25K to 35K/yr

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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