Electronic Customer Service Certificate - CPD Certified
Student Discount Card Eligible | Lifetime Access | Online certified training |Online certificate and exam included
Summary
- Certificate of completion - Free
- Tutor is available to students
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Overview
Customer Service Certificate - CPD Certified
Traditionally, companies provided customer service face-to-face or by telephone. This changed with the advent of the internet, which has made it relatively inexpensive and simple to deal with customer queries via email and live chat services.
Effective electronic customer service is built on a foundation of netiquette, the principles of written communication and a solid understanding of customer service. In this course, you will learn how to combine these factors to successfully offer your customers a great experience.
** When purchasing this course you will be eligible to apply for the XO Student Discount Card!! You can save on brands such as New Look, Disney, ASOS, Hotels, Miss Selfridge , Domino’s and many more.**
Certificates
Certificate of completion
Digital certificate - Included
Course media
Description
You Will Learn:
- Why electronic customer service is now the norm in modern businesses
- Why electronic customer service comes with advantages and disadvantages
- How to send appropriate online messages that positively engage customers and solve their problems
- How to show courtesy online and strike the right tone in both your emails and on your website
- The principles of good customer service and how these translate to an electronic environment
Benefits of Taking This Course:
- If you work in a customer service role, this course will teach you how to communicate with customers via email and online chat to resolve their problems and answer their queries.
- If you are a business owner, this course will help you make up your mind if you are considering incorporating electronic customer service into the day-to-day running of your business.
- If your role entails copywriting or marketing, this course will help you create more effective product descriptions for a company website.
- This course will help you write memorable emails that will make your customer pay attention to your messages, thereby increasing sales and boosting your company’s reputation.
Course Modules/Lessons
Module 01: Introduction
Module 02: Effective Customer Service
Module 03: Tips and Tricks for Effective Customer Care
Who is this course for?
There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.
Customer Service Certificate is designed for people working in a customer service role, business owners, people with roles entailing copywriting or marketing, or anyone else wanting to get into this line of work.
Requirements
Our Course is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices. Now more than ever people are using the internet while on the move so our course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.
There is no time limit for completing this course, it can be studied in your own time at your own pace.
All tests are online and are taken either during or after the course, these are included in the price.
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Provider
In November of 2013, a single question was asked:
‘What do you want to learn?’ From there, a vision was born of comprehensive, high quality, and affordable online course availability. The name behind that vision was Be-a Education & New Skills Academy.
Just three short years later, this small,privately owned business has helped over 30,000 people gain new qualifications with a broad range of instruction from anywhere in the world. When it comes to online schools, there are plenty, but at New Skills Academy we distinguish ourselves amongst the competition.
In the short time that Be-a Education & New Skills Academy has been opened, we have created 140 different courses to cover 22 different categories. This means you can study retail banking, dog grooming, or even go to our cupcake academy.
Freedom to Study
Offering a broad range of course options is a good start, but we envisioned so much more for our students. We take great pride in offering out students the ability to study anytime, anywhere, and it is our belief that an award winning business would settle for nothing less. Often, people dream of pursuing a degree or certification but never find the time to follow through. We know life gets busy, which is why our customers can take our courses online from anywhere while still working.Students can access our courses from a PC,mobile phone, or tablet; this means you can learn anywhere you go. Once students access our courses, they are offered up to date subject information for a lifetime!
Accreditations
Our students’ reputation matters, which is why all of our online courses have been reviewed and certified in partnership with qualified industry experts. For added security and peace of mind, all of our courses have been approved by IAO and CPD. We welcome these reviews because we believe in our students, their interests, and ability to pursue and learn any new skill they may desire along the way.
They also have accredited courses from iatp, The CMA , iirsm and ROSPA.
Awards
Be-a and New Skills Academy were honored to have been named the best small to medium size business in the UK at the Best Business Awards 2016, along side this award our owner won the prestigious Outstanding Personal Achievement Award.
In early 2017 they were also honored to be named Outstanding Business at the 2017 Global Business Awards.
New Skills most recent award has been this summer where they won the FB Group Best E-Business Award at the recent SME Hertfordshire Business Awards.
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Legal information
This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
