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Customer OR Services courses in England

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  • Online Accounting training - Bookkeeping Training with Level 1 Certification

    Future Connect Training and Recruitment Ltd
    Online Practical Bookkeeping Training with Guaranteed Work placement
    • 10 enquiries
    • Classroom - Birmingham
    • Part-time or full-time
    • Tutor support
    ...source documents Understand the basics of the VAT system Financial services and payment methods – A/508/5861 Understand the role of banks and building societies Understand how businesses use financial services Identify appropriate methods of payment and understand their features …
    £500

  • Comptia Network+ Training course (Virtual Instructor-Led)

    Impact IT Training
    CompTIA Network+ & CCNA Training =£1000.00 (Don't Miss It)
    • 103 enquiries
    • Classroom - East London
    • 4 days · Part-time
    • Professional certification
    • Tutor support
    ...POP, IMAP, etc) Network Security analysis (common attacks and Security policies) Network Security Implementation (authentication, port, service security, wireless network security, patches and updates, mitigation techniques WAN Infrastructure connectivity methods transmission technologies …
    £500

  • Account Management Skills Public Course

    Powercall Global Training
    Classroom based Account Management Skills course, with full trainer support
    • Classroom - West London
    • 7 hours · Part-time
    • Certificate(s) included
    • Tutor support
    ...is perfect both for new account managers and for those looking to refresh their skills, including Account Managers, Key account Managers, Customer Success Managers, Relationship Managers There are no requirements in order to attend this Account Management Skills course. This Account …
    £504

  • Essential Selling Skills

    Powercall Global Training
    Interactive trainer-led classroom based Selling Skills Workshop, with activities.
    • Classroom - West London
    • 7 hours · Part-time
    • Certificate(s) included
    • Tutor support
    ...a refresh. It is appropriate for Sales Managers, Sales Executives, Business Development Executives, Account Managers, Relationships, Customer Service professionals. There are no requirements in order to attend this Selling Skills course. This Selling Skills course will assist attendees …
    £504

  • Referral Marketing Skills

    Practical Training for Professionals
    • Classroom - Birmingham
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    A quick question for you How much more successful would you be if your valued customers, suppliers and business partners were willing, capable and active in accurately communicating what you do and why you are better and different than your competitors, to the people …
    £516

  • Reception to Perfection

    Practical Training for Professionals
    • Classroom - Birmingham
    • 1 day · Full-time
    • Tutor support
    ...outline Course objective, personal objectives 21st century communication issues Who are our customers? As a customer, how do you like to be treated? What makes people feel valued? The service equation Micro - moments of interaction The communication blend, face -to- face and on the …
    £516

  • Brand Building with the Public

    Practical Training for Professionals
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    ...interacting with staff from their company a memorable one.) 14:30 - 16:00 Role Plays (Groups take it in turns to play company representative, customer and observer. All will have a turn in each role and small groups will report back to the large group.) 16:00 - 16:30 Best Practice in …
    £516

  • Call Centre - Achieving Best Practice

    Practical Training for Professionals
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    ...of good customer service. They are constantly encouraged to look through the eyes of the customer and, by means of a series of role-plays are able to understand and implement a series of measures to ensure that their business is always seen in the best light. This customer care training …
    £516

  • Closing Incoming Calls Effectively

    Practical Training for Professionals
    • Classroom - City of London
    • Part-time
    • 6 CPD points
    ...Benefits 20+ types of closing strategies Greater confidence in handling objections positively Understanding the customer\'s motivation Overcoming customers' objections to the price Individual sales issues discussed and resolved …
    £516

  • Closing The Sale & Dealing With Objections

    Practical Training for Professionals
    • 15 enquiries
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    ...Benefits 20+ types of closing strategies Greater confidence in handling objections positively Understanding the customers motivation Overcoming customers objections to the price Individual sales issues discussed and resolved …
    £516

  • Consultative Selling

    Practical Training for Professionals
    • 13 enquiries
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    Consultative Selling - Overview This course is for those who sell ideas, products and services and who want to develop a selling style where the emphasis is on developing the concept of sales conversations together with long term, stable future business relationships …
    £516

  • Selling Skills for Exhibitions

    Practical Training for Professionals
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    • Tutor support
    ...leads post the exhibition (Using A Prospect System Effectively. Delegates learn how to systematically keep in touch with both customers and potential customers.) 16:30 - 16:45 Summary & Action Plans Agreed …
    £516

  • Essential Key Selling Skills

    Practical Training for Professionals
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    • Tutor support
    ...Keeping The Doors Open (Using A Prospect System Effectively. Delegates learn how to systematically keep in touch with both customers and potential customers.) 16:30 - 16:45 Summary & Action Plans Agreed Key Selling Skills - Benefits Gain the ability to identify their market …
    £516

  • Knowing Your Customer to Maximise Business Opportunities

    Practical Training for Professionals
    • 12 enquiries
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    • Tutor support
    ...Hours Course Locations Know Your Customer London Know Your Customer Manchester Know Your Customer Nottingham Know Your Customer Birmingham Know Your Customer Bristol Know Your Customer Edinburgh Know Your Customer Leeds Know Your Customer - Timetable 9.30-10.00: Coffee and …
    £516

  • Customer Care Excellence

    Practical Training for Professionals
    • Classroom - Birmingham
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...workplace. This customer care training course is available throughout the UK. CPD Value 5.5 Hours Course Locations Customer Care London Customer Care Manchester Customer Care Nottingham Customer Care Birmingham Customer Care Bristol Customer Care Edinburgh Customer Care Leeds …
    £516

  • Customer Excellence for Finance Staff

    Practical Training for Professionals
    • Classroom - Birmingham
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...Staff London Customer Excellence for Finance Staff Manchester Customer Excellence for Finance Staff Nottingham Customer Excellence for Finance Staff Birmingham Customer Excellence for Finance Staff Bristol Customer Excellence for Finance Staff Edinburgh Customer Excellence for Finance …
    £516

  • More Advanced Selling Skills

    Practical Training for Professionals
    • Classroom - Birmingham
    • Full-time
    • 6 CPD points
    • Tutor support
    ...Skills - Benefits Understanding why customers don't buy How and when to use over 20 closing strategies The ability to handle difficult objections Improving qualification The ability to handle objections and achieving excellent customer care …
    £516

  • Negotiating to a Satisfactory Close

    Practical Training for Professionals
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    • Tutor support
    ...getting a sale but also maximising profit.) 11:45 - 12:15 Reasons To Listen (This module concentrates on keeping quiet and letting the customer do the talking.) 12:15 - 12:45 Closing Questions (21 types of closes are studied including the barter close which stresses the importance …
    £516

  • Negotiation Skills for Buyers

    Practical Training for Professionals
    • 14 enquiries
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    • Tutor support
    This course helps buyers negotiate better with suppliers and internal customers. The basics of negotiation is covered and tailored to that of the needs of buyers. CPD Value 5.5 Hours Course Locations Negotiation Skills for Buyers London Negotiation Skills for …
    £516

  • Objection Handling Skills

    Practical Training for Professionals
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    • Tutor support
    ...could not agree with you more! Similarly, goodwill is lost very quickly in a customer care environment if a complaint is simply ignored or inadequately dealt with. Whatever objection a customer or prospect comes up with, this course will find the best possible answer in every situation …
    £516

  • Outgoing Calls - Maximising Effectiveness

    Practical Training for Professionals
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    • Tutor support
    ...telephone training course helps all those who make outgoing calls ensure that they set objectives and achieve them. Whether they be sales, customer care or research calls, delegates will be able to practise their techniques in role plays and then implement them in live calls. This …
    £516

  • Outstanding Customer Service Skills

    Practical Training for Professionals
    • Classroom - Birmingham
    • Part-time
    • Tutor support
    ...Skills Manchester Outstanding Customer Service Skills Nottingham Outstanding Customer Service Skills Birmingham Outstanding Customer Service Skills Bristol Outstanding Customer Service Skills Edinburgh Outstanding Customer Service Skills Leeds 09:30 - 10:00 Coffee & Introduction …
    £516

  • Telephone Techniques - Incoming & Outgoing Calls

    Practical Training for Professionals
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    • Tutor support
    This telephone training course deals with telephone etiquette when making both incoming and outgoing calls. Live calls are made to help delegates improve their skills in these vital areas. This Telephone Techniques - Incoming & Outgoing Calls course is available throughou …
    £516

  • The Art of Retail Selling

    Practical Training for Professionals
    • 15 enquiries
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    • Tutor support
    ...Basics (understanding of the underlying attitude and approach to ensuring your customers needs are fully met) 11.00 - 11.15 Coffee Break 11.15 - 12.00 Customer Profile (Understanding who our customer is to identify approach, merchandise layout and accessibility) 12.00 - 13.00 …
    £516

  • The Client Meeting - Face to Face Selling

    Practical Training for Professionals
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    ...Introduction - What Do We Hate about Being Customers? 10:00 - 10:15 The Good, The Bad & The Ugly (Delegates compare their own good, bad and ugly experiences of customer care when they have been a customer.) 10:15 - 11:00 Through the Customers' Eyes & Ears (Tutor makes live call …
    £516
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FAQs

Reed Courses advertises a large variety of courses which are delivered by a range of learning providers. The courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a course which provides CPD points/hours or qualifications, there are a number of learning options available.

A qualification can only be delivered by an awarding body which is regulated by a government body. The one you will most commonly see on site is OFQUAL, the government regulating body for England - but there is a different regulating body for each country in the United Kingdom, as well as the Republic of Ireland. Each regulating body maintains a list of the qualifications it regulates.

In addition to free courses, Reed Courses also has plenty of paid for online courses, designed to meet all kinds of learning goals and to suit a range of preferred study methods.

Reed Courses advertises a variety of free online courses. Alternatively you'll be able to enrol on an online course of your choosing, and study entirely online. If you'd prefer an in-person learning experience, you could take a classroom course where you'll be taught in a classroom at a given location. Reed Courses also advertises distance learning courses and in-company courses from a variety of learning providers.
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