Entry Level Certificate for Introduction to Customer Service
No Hidden Fees, Specialist Tutor Support, Progression Opportunities, Ofqual Regulated
Britannia School of Leadership and Management LTD
Summary
- Tutor is available to students
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Overview
The Entry Level Certificate for Introduction to Customer Service (Entry 3) (RQF) is an accredited, and Ofqual regulated 100% online qualification. This Entry level 3 Customer Service (CS) qualification aims to provide learners with the skills and knowledge of customer introduction needed to deliver a good customer service experience and professionally deal with customer requests, queries, and complaints. Introduction to customer care is suitable for learners interested in various areas in which customer service is important. The introduction of customer will contribute to the attainment of basic customer service terms and procedures and the value of benefiting from individual customer service experiences. You are not required to have any prior qualification or experience to start this course, just a passion to become a customer services representative.
Qualification
Entry Level Certificate for Introduction to Customer Service (Entry 3) (RQF)
Course media
Resources
- Course PDF - download
Description
Duration and Delivery
This is an online Customer Service course with a certificate and is designed to be completed at the pace that suits you the best. This fast track Level 1 accredited customer service training courses can take as little as 2 weeks of full-time study or 3 months of part-time study to become a certified customer service professional. The certificate in customer service is delivered through our Virtual Learning Environment (VLE), which refines your customer service skills. Our online tutor support is there to facilitate you to achieve your success rate accordingly.
Assessment & Verification
All units within this customer services (CS) Level 1 qualification are internally assessed by our qualified assessors and externally verified by the awarding organisation. The assessment takes the form of written assignments, detailed guidance for which will be provided by the tutor. You will receive tutor support once you are enrolled on our online portal to assist you in reaching your goals.
Progression
This is a thorough qualification of Level 1 Certificate in Customer Service, which helps learners enhance their career profile in principles of customer service level 2. Successful completion of this 100% accredited online course, customer service training certificate will be given that enables learners to proceed to the following qualifications:
Level 2 Certificate in Customer Service
Level 2 Diploma in Business Administration
Level 3 Diploma in Business Administration
Level 3 Diploma in Customer Services (RQF)
Level 2 NVQ Diploma in Business Improvement Techniques (RQF)
NCFE Level 2 Diploma in Skills for Business
Unit Structure
Unit 1: Introduction to Customer Service
Unit 2: Legislation, Regulation and Procedures to Follow in Customer Service
Unit 3: Working in Customer Service
Unit 4: Communicate Effectively with Customers
Unit 5: Understand How to Deal with Queries and Requests
Unit 6: Record and Communicate Customer Problems
Who is this course for?
This course is suitable for learners who have any interest in a range of sectors where customer services are important.
Requirements
There are no specific entry requirements for this qualification. However, the learners must be 16 years or above to get themselves enrolled in this course.
Career path
This Entry Level Certificate for Introduction to Customer Service (Entry 3) qualification will provide you with the possibilities depending on subject specialism and location, including the following:
- Customer Care Assistant: £19,050
- Retail Assistant: £18,256
- Trainee Customer Service Executive: £18,051
Questions and answers
How long does it take to enrol
Answer:Hi, It takes 24 working hours to get registered and get the course access. Regards, Team BSLM
This was helpful.How long does it take to enrol?
Answer:Hi, It takes 24 working hours to get registered and access the course material. Regards, Team BSLM
This was helpful.
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.