Giving Customers a Positive Impression in Hospitality
Interactive Video Lessons | Free E-Certificate | Tutor Support
METAVERSESKILLS
Summary
- Certification of Completion - Free
- Tutor is available to students
Add to basket or enquire
Overview
Welcome to the "Giving Customers a Positive Impression in Hospitality" online course! In the competitive world of hospitality, providing exceptional customer service is paramount. This course is designed to equip you with the knowledge and skills needed to create memorable experiences for your guests, leaving a lasting positive impression that will keep them coming back and spreading the word.
Certificates
Certification of Completion
Digital certificate - Included
Description
**Module 1: Introduction to Hospitality Impressions (Week 1)**
- The significance of first impressions
- The psychology of customer impressions
- The impact of positive impressions on business
**Module 2: Communication and Interpersonal Skills (Week 2)**
- Effective verbal and non-verbal communication
- Active listening techniques
- Building rapport with customers
**Module 3: Problem-Solving and Conflict Resolution (Week 3)**
- Identifying common hospitality challenges
- Conflict resolution strategies
- Turning complaints into opportunities
**Module 4: Exceeding Customer Expectations (Week 4)**
- Understanding customer needs and preferences
- Personalizing the guest experience
- Going the extra mile
**Module 5: Handling Difficult Situations (Week 5)**
- Dealing with difficult guests and situations
- Maintaining composure under pressure
- Ensuring guest safety and security
**Module 6: Cultural Sensitivity and Service Recovery (Week 6)**
- Embracing diversity and cultural awareness
- Service recovery strategies
- Utilizing technology for guest satisfaction
Who is this course for?
- Understand the importance of creating positive impressions in hospitality.
- Develop excellent communication and interpersonal skills.
- Master problem-solving and conflict-resolution techniques.
- Learn the art of exceeding customer expectations.
- Handle difficult situations with grace and professionalism.
- Build a strong foundation in cultural sensitivity and diversity awareness.
- Implement best practices for service recovery.
- Utilize technology to enhance customer experiences.
Requirements
No prior knowledge or experience required
Career path
- Hospitality professionals (front desk staff, servers, housekeeping, etc.)
- Hotel and restaurant managers
- Event planners
- Tourism professionals
- Anyone interested in excelling in the hospitality industry
Questions and answers
Currently there are no Q&As for this course. Be the first to ask a question.
Reviews
Currently there are no reviews for this course. Be the first to leave a review.
Add to basket or enquire
Course provided by
Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
