Handling Difficult Customers
Online training course with certificate upon completion.
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Summary
- Tutor is available to students
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Overview
Remember, customers are always right.
Anyone who has ever worked in customer service can tell you, customers can be blatantly boisterous. Still, if you want to remain in business, you have to deal with them patiently and creatively. Finding techniques that help you win over despondent clients and tame them to your offer is the key to providing incredible customer care – even when you truly need to kick frightful clients to control.
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Description
Our Handling Difficult Customers course has the perfect content on how to turn a bad customer service situation into an opportunity to improve your business. By the end of this Course, you will be able to:
- Cultivate a positive attitude
- Manage internal and external stress
- Develop abilities to listen actively and empathize
- Build a rapport with customers in person and over the phone
- Develop strategies to adapt to challenging circumstances
What’s Included?
- Unlimited lifetime access
- Access anywhere, any time
- Fast effective training, written and designed by industry experts
- Track your progress with our Learning Management System
- Unlimited support
- Save money, time and travel costs
- Learn at your own pace and leisure
- Easier to retain knowledge and revise topics than traditional methods
Course Curriculum
- Getting Started
- The Right Attitude Starts with You
- Stress Management _Internal Stressors
- Stress Management _External Stressors
- Transactional Analysis
- Why are Some Customers Difficult
- Dealing with the Customer Over the Phone
- Dealing with the Customer in Person
- Sensitivity in Dealing with Customers
- Scenarios of Dealing with a Difficult Customer
- Following up with a customer once you have addressed their issue
Why choose us?
- Study job specific industry recognised courses
- Student support
- Job finder service
- Progress reports
- Exam booking support
- Over 90% first time pass rate
- 14 day no quibble money back guarantee
Want to develop skills to adapt to the challenges difficult customers pose and extend these skills to handling difficult people and situations throughout your daily life? SIGN UP TODAY
Who is this course for?
This course is ideal for those who work in customer-facing roles who wish to develop the fundamental skills to deal with difficult customers efficiently and confidently. There are no specific entry requirements for this course, which can be studied on a part-time or full-time basis.
Requirements
There is no specific requirements for our Handling a Difficult Customer. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. The course requires a moderate Internet connection so it is possible to start learning with any type of Internet from anywhere at anytime without any limitations.
Career path
- Customer Service Agents
- Managers
- Executives
- Receptionists
- Customer Service Representatives
- Retail Assistants
- Sales Assistants
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
