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Help Desk Technician - Technical Support and Customer Service

Empower Your Career | CPD Certified Course | FREE PDF Certificates | Lifetime Access | Free Exam & Assessment

Compliance Central

Summary

Price
£12 inc VAT
Study method
Online
Duration
8 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • CPD Accredited PDF Certificate - Free
  • CPD Accredited Hard Copy Certificate - £10.79
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students
2 students purchased this course

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Overview

Are you looking to enhance your Help Desk Technician skills? If yes, then you have come to the right place. Our comprehensive course on Help Desk Technician will assist you in producing the best possible outcome by mastering the Help Desk Technician skills.

The Help Desk Technician course is for those who want to be successful. In the Help Desk Technician course, you will learn the essential knowledge needed to become well versed in Help Desk Technician.

Our Help Desk Technician course starts with the basics of Help Desk Technician and gradually progresses towards advanced topics. Therefore, each lesson of this Help Desk Technician course is intuitive and easy to understand.

Why would you choose the Help Desk Technician course from Compliance Central:

  • Lifetime access to Help Desk Technician course materials
  • Full tutor support is available from Monday to Friday with the Help Desk Technician course
  • Learn Help Desk Technician skills at your own pace from the comfort of your home
  • Gain a complete understanding of Help Desk Technician course
  • Accessible, informative Help Desk Technician learning modules designed by experts
  • Get 24/7 help or advice from our email and live chat teams with the Help Desk Technician
  • Study Help Desk Technician in your own time through your computer, tablet or mobile device
  • A 100% learning satisfaction guarantee with your Help Desk Technician Course

Certificates

CPD Accredited PDF Certificate

Digital certificate - Included

CPD Accredited PDF Certificate

CPD Accredited Hard Copy Certificate

Hard copy certificate - £10.79

CPD Accredited Hard Copy Certificate

Delivery Charge:

Inside the UK: Free

Outside of the UK: £9.99 each

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

★★ Help Desk Technician ★★

Curriculum Breakdown of the Help Desk Technician Course

Course Outline:

  • Module 01: Managing Interoffice Calls and Voicemail
  • Module 02: Aspects of Phone Etiquette
  • Module 03: Business Telephone Skills
  • Module 04: Building Rapport Over the Phone
  • Module 05: Inbound and Outbound Calls
  • Module 06: Active Listening and Managing Tough Callers
  • Module 07: Mail Services and Shipping
  • Module 08: Intra Organisation Dealings
  • Module 09: Problem Solving over the Phone
  • Module 10: Record Keeping and Filing Systems
  • Module 11: Business Writing Skills
  • Module 12: Organisational Skills
  • Module 13: Communication Skills
  • Module 14: Customer Relationship Management
  • Module 15: Effective Planning and Scheduling
  • Module 16: Invoicing/Petty Cash

Who is this course for?

The Help Desk Technician course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Help Desk Technician. It is also great for professionals who are already working in Help Desk Technician and want to get promoted at work.

Requirements

To enrol in this Help Desk Technician course, all you need is a basic understanding of the English Language and an internet connection.

Career path

  • IT Support Specialist: £20,000 to £35,000 per year
  • Service Desk Analyst: £22,000 to £38,000 per year
  • Technical Support Engineer: £25,000 to £45,000 per year
  • Customer Support Specialist: £20,000 to £35,000 per year
  • Help Desk Supervisor: £28,000 to £45,000 per year
  • Network Support Technician: £25,000 to £40,000 per year

Questions and answers

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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