Highfield Level 2 Award in Customer Service
Classroom Based One Day Course
ENVESCA LTD
Summary
- Highfield Level 2 Award in Customer Service - Free
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Location & dates
End date: 20/08/2024
Additional info: 9.00am - 4.30pm
Hyde Road
Swindon
Wiltshire
SN27RU
United Kingdom
Overview
The Highfield Level 2 Award in Customer Service is a comprehensive course designed to enhance skills in customer service, communication, and handling complaints, tailored for individuals starting or advancing their careers in customer-facing roles.
The course covers key aspects of customer service, effective communication techniques, and strategies for dealing with challenging situations, culminating in a mix of written, practical assessments and coursework. Accredited by Highfield Qualifications, this course is recognised across various sectors and aims to improve customer satisfaction and professional competency in customer service.
Qualification
Certificates
Highfield Level 2 Award in Customer Service
Digital certificate - Included
Description
- The purpose of customer service and how it affects the success of an organisation.
- Different types of customers and their range of needs.
- How effective teamwork impacts customer service.
- The purpose of an organisation’s service offer.
- How customer experiences are formed.
- The difference between customer expectations and customer satisfaction.
- How to create loyal fans not customers.
- The importance of maintaining effective customer relationships.
- Methods of obtaining customer feedback.
- Different methods of communication.
- Interpersonal skills required for effective customer service.
- How non-verbal communication can affect the behaviour of the customer.
- Influencing customer perceptions through personal presentation, approach and attitude.
- Customer service skills required when using the telephone.
- How to ensure the customer is informed and reassured at all stages.
- Common causes of customer problems and complaints.
- Ways of handling difficult customer situations.
Who is this course for?
This course is ideal for those employees who work in a customer service role who wish to take their customer service to another level. This includes anyone who deals directly with customers face to face, over the telephone or by email.
The course is suitable for a wide variety of work environments and job roles such as front of house staff like receptionists and waiters/waitresses, sales and customer service employees, call centre workers, online support staff and tradesmen.
Requirements
Candidates are not required to have any prior knowledge or qualifications to enable them to attend this course.
However, it is recommended that candidates have a minimum of Level 1 in Literacy/English or equivalent to undertake this qualification. Candidates should be aged 14 or above.
Career path
Essential course if you are looking for a role in Customer Service.
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
