Knowing Your Customer to Maximise Business Opportunities
Practical Training for Professionals
Summary
- Tutor is available to students
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Location & dates
150 Minories
City of London
London
EC3N1LS
United Kingdom
Brailsford Way
Nottingham
Nottinghamshire
NG96DL
United Kingdom
Boar Lane
Leeds
West Yorkshire
LS15NS
United Kingdom
Temple Street
BIRMINGHAM
West Midlands
B25DP
United Kingdom
Overview
Know Your Customer - Overview
The ability to understand your customer is essential for every successful business to enable it to grow. This inspirational and interactive course gives you the skills, tips and knowledge to ensure you genuinely know what your customer wants and needs and how to deliver it so that they become your best ambassadors.
CPD Value 5.5 Hours
Course Locations
Know Your Customer London
Know Your Customer Manchester
Know Your Customer Nottingham
Know Your Customer Birmingham
Know Your Customer Bristol
Know Your Customer Edinburgh
Know Your Customer Leeds
CPD
Description
Know Your Customer - Timetable
9.30-10.00: Coffee and Intro. How well do you know your business?
10.00-10.30: Let’s profile our existing customers. Who are they, where do they come from and what do you think they want?
10.30-11.15: What are our competitors doing? What can we learn?
11.15-11.30: Coffee break
11.30-12.15: Communication skills with our customers. How do we find out their needs?
12.15-12.45: Effective questioning techniques. Three essential skills of knowing the customer. Questioning, Listening, Action.
12.45-13.45: Lunch
13.45-14.45: Developing feedback forms that your customers will actually want to complete. Acting on feedback.
14.45-15.45: Case studies. Look what others have achieved.
15.45-16.45: Developing an Action Plan for changes you can make to increase customer satisfaction by really knowing your customer.
16:45 - 17:00 Summary and Action Plan agreed
Know Your Customer - Benefits
- Understand precisely who your customer is, and the best ways to ensure you know exactly what they want and require from your organisation.
- How to build a successful rapport with new or existing clients and how to ensure they remain loyal.
- The three essential skills you need to genuinely know your customer.
- Look at successful companies who really know their customers and see how they have grown through self-development and consistency.
- Questionnaires, feedback forms and social media. What works best in establishing what your customer really wants.
- Develop a practical and inspirational action plan to transform your business by really getting to know your customer.
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.