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  • Closing The Sale & Dealing With Objections

    Practical Training for Professionals
    • 15 enquiries
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    ...Benefits 20+ types of closing strategies Greater confidence in handling objections positively Understanding the customers motivation Overcoming customers objections to the price Individual sales issues discussed and resolved …
    £516
    • 12 enquiries
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    • Tutor support
    ...11:00 What do we need to do to identify our marketplace and then promote our products and services? Too often we do not focus on profiling our market and identifying exactly who our potential customer is. We need to really focus on who they are, what they do, the literature they read, …
    £960
  • Delivering Excellence Via Email - Half Day (am)

    Practical Training for Professionals
    • Classroom - Birmingham
    • Full-time
    • 3 CPD points
    • Tutor support
    ...half day workshop focuses on how to deliver an excellent customer experience via email. You will learn the do's and dont's that increases customer loyalty. Delegates will be come experts in delivering excellent customer service levels and ensure their email skills are highly professional …
    £228
    • Classroom - Birmingham
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...workshop focuses on how to deliver an excellent customer experience via email and on the telephone. You will learn the do's and dont's that increases customer loyalty. Delegates will be come experts in delivering excellent customer service levels on the phone and ensure their email skills …
    £516
  • Essential Marketing Skills

    Practical Training for Professionals
    • 35 enquiries
    • Classroom - Birmingham
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    The PTP Essential Marketing Skills course goes through the whole process of marketing goods and services, from the creation of a product to ensuring that customers will come and buy more from you in the future. This training course is available throughout the UK. …
    £516
    • Classroom - Birmingham
    • Part-time
    • 55 CPD points
    • Tutor support
    ...11:30 - 12:15 Analysing Own Work Pie Chart: Relationship to Business Objectives (Do you have clear business objectives? Where does my time go; where should it be directed;\"the clock and the compass\") 12:15 - 12:45 Taking Charge: Time Logs and Order Planning: (How to …
    £516
  • Risk Management Techniques

    Practical Training for Professionals
    • 16 enquiries
    • Classroom - Birmingham
    • Part-time
    • 55 CPD points
    ...decisions, and how best to respond should things go wrong. An intensive, practical and activity based programme building delegates' knowledge skills, and the will to support customers, ultimately to deliver outstanding customer service. This Risk Management course is available throughout …
    £576
  • Introduction to Account Management

    Practical Training for Professionals
    • 27 enquiries
    • Classroom - Birmingham
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...organisation. Consider how much is each customer worth to your business and the implications of losing them through poor customer service. Apart from the fact that unhappy customers will go elsewhere and tell others; the loss of just one regular customer may be worth a surprising amount …
    £516
  • Managing Change Masterclass

    Practical Training for Professionals
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    • Tutor support
    ...as best we can while still maintaining - and sometimes increasing - our own performance, perhaps other peoples performance and maybe even customer expectations. Phew! It is no wonder we struggle to cope sometimes. If some of the above sounds familiar, this course is for you. We will …
    £576
  • Time Management Skills

    Practical Training for Professionals
    • 14 enquiries
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    • Tutor support
    ...Coffee Break 11:15 - 12:15 Analysing Own Work Pie Chart: Relationship to Business Objectives (“The clock and the compass”. Where does my time go? Where should it be directed?) 12:15 - 12:30 Taking Charge: Time Logs and Order Planning (How to make an initial impact on my time management) …
    £576
  • Train the Trainer (2 day course)

    Practical Training for Professionals
    • 26 enquiries
    • Classroom - Birmingham
    • Part-time
    • 11 CPD points
    • Tutor support
    ...structure and delivery style to a training programme that is going to be effective. This Train the Trainer (2 day course) course is available throughout the UK. CPD Value 11 Hours DAY 1 UNDERSTANDING THE TRAINING SERVICE 09:30 - 10:00 Coffee & Course Objectives 10:00 - …
    £1,140
  • Leadership and Management

    ATA (Asset Training Academy) LTD
    CPD accredited Classroom and Online Course. Certificate, Study materials, Tutor Support, Lunch included.
    • 138 enquiries
    • Classroom - Birmingham
    • 2 days · Part-time
    • Certificate(s) included
    • 3 CPD points
    • Tutor support
    ...they probably never received when first promoted. We have found that the majority of people within this role have been asked to learn as they go on and have never received the essential leadership training. So we have carefully put together this leadership training course to give you …
    £780
  • Customer Service Training

    ATA (Asset Training Academy) LTD
    CPD accredited Classroom and virtual Course. Certificate, Study materials, Tutor Support, Lunch included.
    • Classroom - Birmingham
    • 1 day · Part-time
    • Certificate(s) included
    • 3 CPD points
    • Tutor support
    ...consistent quality of service Win and retain your customers’ confidence and trust This course will benefit those who are responsible for setting and / or delivering customer service. It provides a structured approach for understanding and then delivering customer service to a high standard …
    £354
  • Part Time Personal Trainer Course (RQF)

    Origym Centre of Excellence
    Combine online and in-person study with our flexible Personal Training course.
    • 12 enquiries
    • Classroom - Birmingham
    • 6 weeks · Part-time
    • Regulated qualification
    • Exam(s) included
    • Tutor support
    ...completion of this Level 3 Personal Training course, you’ll be qualified to work in any UK gym, studio, or fitness centre. You’ll also be able to go freelance, start your own business, or even open up your own gym! No matter your career goals, our post-course support team will be there to …
    £1,249
  • Personal Trainer Diploma UK (RQF)

    Origym Centre of Excellence
    Achieve certification as a Personal Trainer through OriGym's CIMSPA-Endorsed Level 3 qualification
    • 30 enquiries
    • Classroom - Birmingham
    • 16 weeks · Part-time or full-time
    • Regulated qualification
    • Exam(s) included
    • Tutor support
    ...are, we can turn your dreams into a reality. Following the completion of your course, our career support team will be on hand to provide services such as: A guaranteed job interview CV analysis and feedback CV distribution to our network industry partners Business and marketing resources …
    £1,399
  • Gym Instructor Course (RQF)

    Origym Centre of Excellence
    Get qualified as a Level 2 Gym Instructor with our CIMSPA-endorsed course
    • 31 enquiries
    • Classroom - Birmingham
    • 8 weeks · Part-time or full-time
    • Regulated qualification
    • Exam(s) included
    • Tutor support
    ...On completion of this Gym Instructor course, you’ll be qualified to work in any UK gym, studio, or fitness centre. You’ll also be able to go freelance, start your own business, or even open up your own gym! No matter your career goals, our post-course support team will be there to …
    £599
  • Level 3 Personal Trainer Course (RQF)

    Origym Centre of Excellence
    Become a qualified Personal Trainer with OriGym’s Level 3 Course
    • 51 enquiries
    • Classroom - Birmingham
    • 8 weeks · Part-time or full-time
    • Regulated qualification
    • Exam(s) included
    • Tutor support
    ...completion of this Level 3 Personal Training course, you’ll be qualified to work in any UK gym, studio, or fitness centre. You’ll also be able to go freelance, start your own business, or even open up your own gym! No matter your career goals, our post-course support team will be there to …
    £1,099
    • 26 enquiries
    • Classroom - Birmingham
    • 32 hours · Part-time or full-time
    • Certificate(s) included
    • 8 CPD points
    Great service
    ...Training Module 1 - Adding Company Details Xero Training Module 2 - Adding Customers (Creating Contacts) Xero Training Module 3 - Editing Customer Accounts Xero Training Module 4 - Raising and Recording Sales/Customer Invoices Xero Training Module 5 - Adding Suppliers (Creating Contacts) …
    Save 33%
    £398 £600
  • Edward de Bono's Lateral Thinking - Business Creativity and Innovation Workshop

    Indigo Business Services
    Empower your people to challenge current thinking, solve problems and generate new ideas
    • Classroom - Richmond, Surrey
    • 2 days · Full-time
    • Certificate(s) included
    • Tutor support
    ...organisations are to survive. In an increasingly competitive world, traditional methods of problem solving can only take us so far. We need to go beyond problem-solving to generate new concepts and new ways of doing things. Indeed, we must learn to do so ‘on-demand', instead of just hoping …
    from £945
  • A-Z of Credit Control

    London Training For Excellence
    Classroom based course with study materials, lecturer support and CPD Hours included
    • 17 enquiries
    • Classroom - South West London
    • 5 days · Full-time
    • 20 CPD points
    • Tutor support
    ...forms – get the right information Assessing the credit worthiness of customers Gathering information to assess credit risk Assessment of ability to pay and on-going monitoring of credit customers Checking customer accounts to assess business viability Checking credit reports Review …
    £4,320
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    ...difference between a hastily typed email and a carefully crafted message that gets the right response from recipients. Hamilton Mercer’s Service Methodologies™ help people to craft persuasive communications that don’t solely rely on ‘! High Importance’ flagging to encourage recipients …
    £495
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    ...way in which you conduct yourself on the phone at work speaks volumes about your attitude, commitment and level of professionalism. It also goes a long way towards creating the right impression of your organisation. When you get it right you not only help to meet the caller’s need but …
    £495
  • Microsoft Excel Macros & VBA - classroom

    MS Office Training Ltd
    Small groups - Trainer led Live online classes and 1 year email support
    • Classroom - City of London
    • 2 days · Part-time or full-time
    • Tutor support
    Great service
    ...an error handling routine in case things go wrong with VBA code ' 1 year email support service Take a closer look at the consistent excellent feedback from our growing corporate clients visiting our site ms-officetraining co uk Customer Feedback Best Training Ever! Just finished …
    £550
  • Train the Trainer Core Skills

    Skills Converged
    Classroom Based. Detailed Workbook, Assessment, Video Critique & CPD Accredited Certificate. Early Bird Discount.
    • 62 enquiries
    • Classroom - Central London
    • 2 days · Full-time
    • Certificate(s) included
    • 14 CPD points
    • Tutor support
    ...understanding. How to formulate questions to make delegates think and maximise learning. How to get the delegates practice the skills by going through useful exercises. Learn how to increase participation and learning. ___________________________________________ ==== Deliver a Demo …
    from £595 (VAT exempt)
  • The Skilled Presenter™ - Business Presentation Skills Workshop

    Indigo Business Services
    Deliver knockout presentations every time!
    • Classroom - City of London
    • 2 days · Full-time
    • Certificate(s) included
    • Tutor support
    ...stance and voice to maximum effect - get your message heard! Feedback - your recording allows you to see your own improvements, helping on-going self-assessment in a safe environment. Workshop outline With the Skilled Presenter™ , you will learn how to: Position your ideas for your …
    from £945

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