Professional Telephone Skills - One Day Course
Hamilton Mercer
Summary
- CPD Certification - Free
Add to basket or enquire
Location & dates
End date: 19/09/2024
Additional info: 9.15am - 4.30pm
Covent Garden
London
WC2H9HD
United Kingdom
End date: 20/11/2024
Additional info: 9.15am - 4.30pm
Covent Garden
London
WC2H9HD
United Kingdom
Overview
The way in which you conduct yourself on the phone at work speaks volumes about your attitude, commitment and level of professionalism. It also goes a long way towards creating the right impression of your organisation. When you get it right you not only help to meet the caller’s need but also act as an ambassador for your brand.
This course will teach you how to communicate in a manner that gives the best possible impression to every caller.
Certificates
CPD Certification
Hard copy certificate - Included
This course is accredited by The CPD Standards Office (CPDSO) and is worth a total of 6 CPD Hours.
Upon completion, learners will be awarded with an Official CPD Certificate & Learning Reflection Tool, which can be included within a formal CPD record for a professional institute, regulator or employer.
CPD
Description
By attending this Telephone Skills course you will learn the following skills:
Professional telephone manner and etiquette
- Clarification techniques
- Overcoming language barriers
- Managing silences
Structuring telephone conversations
- Professional greetings
- Screening calls
- Transferring calls efficiently and professionally
- Handling unsolicited calls assertively
- Effective message taking
- Closing calls
Telephone communication skills
- Physiological techniques to enhance communication
- Active listening skills
- Effective questioning
Key points about Hamilton Mercer’s scheduled courses:
- Attendance on this course is limited to a maximum of eight learners, so you can be sure of receiving personal attention and opportunities to work one-to-one with the trainer
- Attendees complete a Pre-Course Questionnaire prior to attending the course, so we can identify your unique learning needs and provide you with a highly personalised experience
- You will receive a Personal Development Plan to complete during the course to map your progress and help embed your new skills
- You will be awarded a certificate of training on the day of training
Who is this course for?
- Employees in any role who would like to become more confident on the telephone
- People whose role involves a significant amount of telephone communication, such as call centre or helpdesk employees
- Managers, team leaders and supervisors in call centres or helpdesks who want to pass best practice techniques to their team members
- People seeking opportunities in telephone-centric roles
Requirements
Learners do not require any prior qualifications to enrol on this Professional Telephone Skills Course.
Career path
The knowledge you will gain on this Telephone Skills course will help you to:
- Stand out from the competition when applying for new telephone-centric jobs
- Enhance your professional reputation among colleagues and customers
- Improve your ability to take on greater responsibilities in telephone-centric roles
Questions and answers
Reviews
Currently there are no reviews for this course. Be the first to leave a review.
Add to basket or enquire
Course provided by
Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
