SIA Trainer Level 3 Award in the Delivery of Conflict Management Training Course
Russbridge Academy
Approved Qualification | Become a SIA Trainer | Fast Track Result and Certificate
- Classroom
- Part-time
- Regulated qualification
- Exam(s) included
- Tutor support
Great service
...conflict and aggression Maintain composure when responding to conflict and aggression Use skills to manage their words, phrases and body language Demonstrate skills to stay calm and manage angry customer behaviour Key Content Includes: Background to Conflict Triggers to aggressive
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