Level 2 Certificate in Principles of Customer Service
Online course with study materials and tutor support. Certificates are issued upon successful completion.
Summary
This course is funded through the Adult Skills Fund (ASF). If you are 19 or older and live in...
- Tutor is available to students
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Overview
Good customer service is crucial for any business. 96% of unhappy customers don’t ever complain - instead, 91% of them simply leave and never come back. This shows that providing good customer service and handling any issues in a professional and courteous manner is essential for a business's success.
If you work in customer service, this course can help you improve your skills and make sure every customer has a great experience.
You will increase your awareness of how to understand and meet customers' needs, as well as learn how to improve your performance using feedback and how to successfully promote products and services.
Qualification
Level 2 Certificate in Customer Service (RQF)
Description
It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.
COURSE CONTENT
- Learn to deliver excellent customer service
- Increase awareness of understanding and meeting customers’ needs
- Giving a great customer experience
- Learn from feedback and promote products and services
Who is this course for?
This Level 2 Course in Customer Service can help you pursue many different career paths regarding Business and Management. Some of these roles could include;
- Financial Services Customer Adviser (£14,000 to £60,000)
- Resort Representative (variable)
- Customer Service Assistant (£16,000 to £28,000)
Requirements
ELIGIBILITY
- The learner must live in England and be over 19 years old. To enrol you must have your National Insurance number, a form of Identification, employment documents and details of your previous qualifications. This process can take 10-20 minutes.
*Please note there is a £125 cancellation fee if a learner enrols and fails to complete or withdraws early from the course. This fee is to cover administration costs. We may be able to offer extensions if learners are unable to meet the set submission deadline. Please read the declaration on the enrolment form carefully before signing up.
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Provider
Learning Curve Group is a national training and education specialist. We work with further education providers, employers and learners to help them achieve success. Since 2004, Learning Curve Group (LCG) has grown both organically and through acquisition to become one of the largest and most diverse providers in the country. We have strong values which are all centred around our learners – and that's how we believe it should be, as we impact on over 100,000 of them every year. Our 'Purple People', the dedicated and passionate people of LCG, help us to deliver success no matter what, to achieve our vision to transform lives through learning.
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Legal information
This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
