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Level 2 NVQ Certificate in Customer Service

No Hidden Fees, Specialist Tutor Support, Ofqual Regulated, Progression Opportunities

Provided by Britannia School of Leadership and Management LTD

Summary

Price
£996 inc VAT
Or £83.00/mo. for 12 months...
Study method
Online
Duration
280 hours · Self-paced
Access to content
12 months
Qualification
Level 2 NVQ Certificate in Customer Service (RQF)
Regulated qualification What's this?
Additional info
  • Tutor is available to students
32 students purchased this course

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Overview

The Level 2 NVQ Certificate in Customer Service (RQF) is an accredited, and Ofqual regulated 100% online, competence-based qualification. This course is aimed at those learners who currently undertake a customer service role and recognises that employment in the customer service sector. This NVQ Certificate in Customer Service aims to help learners develop customer service knowledge and provide learners with a basic understanding of managing day-to-day interactions with customers sensitively, respectfully, effectively, and focusing on quality. You will learn how to ensure the delivery of excellent customer service, develop your communication skills to strengthen relationships and interactions with customers and colleagues, the principles that underpin outstanding customer care and develop and maintain key transferable skills applicable in a range of industries and sectors. For more information or clarification, please contact our team for free and comprehensive advice.

Key Benefits of Studying with Britannia School of Leadership and Maangement:

  • 100% flexible schedule
  • Specialist tutor support
  • Free career guidance
  • High-quality training material
  • Completely online study
  • No hidden costs

*Please ensure you meet the entry requirements for the course before purchasing it

Qualification

Level 2 NVQ Certificate in Customer Service (RQF)

Regulated by Ofqual

Course media

Resources

Description

Duration and Delivery

This Level 2 NVQ Certificate in Customer Service (RQF) is designed to be completed online at the pace that suits you the best. This fast track NVQ Certificate in Customer Service Level 2 course can take as little as 1 month of full-time study or 6 months of part-time study to become a certified customer service professional. The customer service level 2 course is delivered through our Virtual Learning Environment (VLE), which refines your customer service skills. Our online tutor support is there to facilitate you to achieve your success rate accordingly.

Assessment & Verification

All units within this customer services (CS) qualification are internally assessed by our qualified assessors and externally verified by the awarding organisation. The assessment takes the form of written assignments, witness testimony and/or direct observation, detailed guidance for which will be provided by the tutor. You will receive tutor support once you are enrolled on our online portal to assist you in reaching your goals.

Progression

This is a thorough qualification of Level 2 NVQ Certificate in Customer Service, which helps learners enhance their career profile. Successful completion of this 100% accredited online course enables learners to proceed to the following qualifications:

  • Level 2 Diploma in Business Administration
  • Level 3 Diploma in Business administration
  • Level 3 Diploma in Customer Services (RQF)
  • NCFE Level 3 Diploma in Skills for Business

Unit Structure

Unit 1: Communicate effectively with customers

Unit 2: Communicate using customer service language

Unit 3: Follow the rules to deliver customer service

Unit 4: Deliver customer service using service partnerships

Unit 5: Resolve customer service problems

Unit 6: Support customer service improvements

Who is this course for?

The course is ideal for those learners who currently undertake a customer service role and recognises that employment in the customer service sector involves a diverse range of functions, tasks and activities that are constantly developing and changing.

Requirements

There are no specific entry requirements for this qualification. However, the learners must be 16 years or above to get themselves enrolled in this course.

Career path

This Level 2 NVQ Certificate in Customer Service qualification will provide you with the possibilities depending on subject specialism and location, including the following:

  • Customer Service Assistant: £21,911
  • Business Centre Agent: £21,854
  • Customer Service Representative: £20,211
  • Receptionist: £24,500
  • Customer Support Officer: £21,925
  • Retail Sales Assistant: £21,250

Questions and answers

No questions or answers found containing ''.

Ruby asked:

Hi I'm doing a hairdressing course, where i interact with clients for consultation, will that be enough to complete the course?

Answer:

Hi Ruby, Yes, that is perfectly fine to complete the practical tasks of this qualification. Team Britannia School of Leadership and Management

This was helpful. Thank you for your feedback.
Quincy asked:

Pls , is this nvq the same qualification as NCFE ? And if I have a level 2NCFE certificate can I proceed to enrolling to get a level 3 NVQ ?

Answer:

Hi Quincy, NVQ is the frame work and NCFE is the awarding body which has its qualification as per NVQ. So, NCFE qualifications are NVQ and you can definitely proceed to level 3. Regards, Team BSLM

This was helpful. Thank you for your feedback.
Anika asked:

Will I need any supervisor to finish this course?

Answer:

Hi Anika, Yes, some tasks do require a witness testimony from your supervisor or manager. Regards, Team Britannia School of Leadership and Management

This was helpful. Thank you for your feedback.
Oluwatosin asked:

How would I get my certificate how completion of course

Answer:

Hi Oluwatosin, You will get the e-certificate by email within 2–3 weeks of the completion of the course, and the physical certificate will be posted to you (within the UK) after another 1 week. Regards, Team BSLM

This was helpful. Thank you for your feedback.
Jo Green asked:

Can i have a list of units per module. I need to compare this with our existing offer to ensure it's comparable before i consider changing supplier.

Answer:

Hi Jo, Unit 1: Communicate using customer service language Unit 2: Follow the rules to deliver customer service Unit 3: Communicate effectively with customers Unit 4: Deliver Reliable Customer Service Unit 5: Resolve customer service problems Unit 6: Support customer service improvements Regards, Team BSLM

This was helpful. Thank you for your feedback.
Sam asked:

Hello my so is 15 and looking to complete a level 2 as part of his home education. Is this something he can do now or does he have to wait till 16

Answer:

Hi Sam, He must be 16 to start and register for the course. Regards, team BSLM

This was helpful. Thank you for your feedback.
Bukola asked:

I am currently not a resident in the UK. I reside in Nigeria Can i take the course?

Answer:

Hi Bukola, Yes, this course is 100% online and you can definitely register for it while residing in Nigeria. Regards, Team BSLM

This was helpful. Thank you for your feedback.
Joffin asked:

Hi there! Please advise whether I'm eligible to take this course, since I'm holding a Tier 2 dependent Visa. regards Joffin

Answer:

Hi Joffin, Yes, you are fully eligible to register for this course. Regards, Team BSLM

This was helpful. Thank you for your feedback.
Joanna asked:

Hi, is this course suitable for someone who is not currently working in an office based role, but wishes to change career?

Answer:

Hi Joanna, It is important to be in a relevant job role preferably at Level 2, to complete this course. However, you can enrol for now and and complete the theoretical part of the course and may find a job later on while doing the course to complete the unit 2. Regards, BSLM Team

This was helpful. Thank you for your feedback.
Tony asked:

Can this also be used in the construction industry?

Answer:

Hi Tony, Yes, it can be used in the construction industry as well. Regards, BSLM Team

This was helpful. Thank you for your feedback.
Mel asked:

Do I need to be currently working in retail to take this course?

Answer:

Hi Mel, There is no specific work requirement to complete this certificate. Regards, Team BSLM

This was helpful. Thank you for your feedback.
Christiana asked:

Please is there any restriction to where one can use this certificate or it is acceptable worldwide, can one use it to apply for job overseas?

Answer:

Hi Christiana, This Level 2 certificate is OfQual accredited and recognised globally. Regards, BSLM Team

This was helpful. Thank you for your feedback.
Hannah asked:

It says part of the course is witness testimony and direct observation what does this mean?

Answer:

Hi Hannah, There are some practical requirements of the course for which witness testimony or direct observations are required. Witness testimony has to be filled out by your supervisor. Regards, BSLM-Team

This was helpful. Thank you for your feedback.
Hannah asked:

Can I watch a demo before i purchase the course ?

Answer:

Hi Hannah, Yes, once you are registered you have an induction demo video with complete guidance on how the course works. You have the access to your tutor over the Virtual Learning Environment (VLE), Moodle and you can message your tutor anytime. Regards, BSLM Team

This was helpful. Thank you for your feedback.
Hannah asked:

Is there a video demo of how the course works once you have bought it and how you have access to the tutor?

Answer:

Hi Hannah, Yes, once you are registered you have an induction demo video with complete guidance on how the course works. You have the access to your tutor over the Virtual Learning Environment (VLE), Moodle and you can message your tutor anytime. Regards, BSLM Team

This was helpful. Thank you for your feedback.
Mayowa asked:

with regards to career path, how quickly employable are participants upon completion of this course? What is the course duration in terms of weeks?

Answer:

Hi Mayowa, This Level 2 NVQ Certificate in Customer Service (RQF) course is designed to be completed online at the pace that suits you the best. This fast track NVQ Certificate in Customer Service Level 2 course can take as little as 1 month of full-time study or 6 months of part-time study to become a Certified Customer Service Professional. Regards, BSLM Team

This was helpful. Thank you for your feedback.
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Provider

Britannia School of Leadership and Management LTD

Britannia School of Leadership & Management (BSLM) is a UK based education and training provider with a worldwide audience. All our accredited courses are approved by The Office of Qualifications and Examinations Regulation (Ofqual), the regulatory body in the UK. These are delivered online through flexible study on our VLE (Virtual Learning Environment). 

At Britannia School of Leadership and Management, passion for education is at the forefront of everything we do. We believe in a "working smarter not harder" approach to education, and integrate the use of technology with traditional teaching methods to give our students the best possible learning experience. Ultimately, we want to prepare our students for their future, and create the new industry leaders that the world needs. 

Our courses provide excellent career prospects and progression opportunities. Whether you want to progress onto a top-up undergraduate or masters degree with a University, go for that promotion, or enter a new field, we have the qualifications and expertise to help you reach your goal. 

View Britannia School of Leadership and Management LTD profile

Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: Business, Customer service, Retail
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