Level 3 Customer Service Training
QLS Level 3 Endorsed Certificate | 120 CPD Points I FREE Assessment & Tutor Support
Janets
Summary
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
Audiovisual Customer Service Trainer Course | Advanced Level | Top Trending | Very Popular | Highly Acclaimed | 100% Pass Rate.
The Customer Service Course comes with some of our best-selling courses. Certified by CPD, the courses come to you with a FREE PDF Certificate.
Most businesses focus all of their marketing efforts on luring in new clients, but savvy companies emphasise creating a stellar customer experience that allows them to not only keep their current clients but also bring in new ones through word-of-mouth marketing.
The new corporate battleground is customer service. Nowadays, customers can purchase goods and services practically everywhere, but when they obtain a service that exceeds their highest hopes, they gush, tell all their friends, and return repeatedly.
Get our premium course with a Free PDF Certificate at an unbelievable price.
This course will teach you how to design a customer-centric strategy and implement the people, processes, and systems necessary to wow your customers and revolutionise your customer experience, imitating the best businesses in the world.
This Customer Service course offers owners and managers of small to medium-sized enterprises the opportunity to grow their profits organically without spending a fortune on marketing.
Learning Outcome:
- Learn how to listen attentively to what customers have to say.
- Feel comfortable speaking on the phone, in person, and online.
- Become more efficient, concentrated, and forgiving when dealing with upset customers.
- Learn how to convert bad experiences into positive ones
- Learn how you may enhance the perception of your business, which will benefit your customers' experience.
- Learn how to generate money through customer retention
- Understand how to avoid unexpected situations in customer service
Achievement
CPD
Course media
Description
The course is delivered through Janets’ online learning platform. Customer Service has no formal teaching deadlines, meaning you are free to complete the course at your own pace.
Course Modules
- WHY Customer Service Is CRITICAL To Your Business!
- Good Isn’t Good Enough!
- We Are ALL in the “Helping Field”
- Providing a “Concierge” Level Of Service
- The 5 Tenets Of TQM
- How To Boost Customer Satisfaction
- How To Avoid The 10 Deadly Sins Of Customer Service!
- More Money $$$ – Through Customer Retention
- How Much Is A Customer Worth? $$$
- Do You Understand Your Customer?
- Dealing With Difficult Customers
- “LEAP” Into Customer Service!
- Exceptional Phone Service
- WHY Customers Buy From YOU! $$$
- BONUS LECTURE!!! FINAL TIPS!!!
- BONUS LECTURE!!! FINAL TIPS!!!
Method of Assessment
- Automated multiple-choice online exam
- Score 60% or above to pass
- Assessed by our expert tutors
- Full feedback will be given
- Further advice or support is available for these Train the Trainer courses
Certificate of Achievement
- Course completion e-certificates for all 3 Train the Trainer courses
- FREE PDF certificate for this Copywriting course
- Printed CPD Certificate for £9.99
- Hardcopy QLS Certificate for £69
Who is this course for?
- Personnel in customer-facing positions
- Entrepreneurs and freelancers who want to differentiate themselves from the competition and win over clients
- Managers aiming to increase the performance of their customer support team through training
- Companies that aim to lift the bar and improve their customer service to the highest possible level
Requirements
No prior qualifications are needed for Learners to enrol on this course.
Career path
By completing this comprehensive Customer Service course, you can pick any one of the following career paths:
- Sales and Customer Service Assistant (around £17,200 per annum)
- Customer Service Advisor (£19,335 per annum)
- Customer service Executive (£22,684 per annum)
- Customer Service Assistant (about £20,593 per annum)
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This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
