NCFE Level 2 Certificate in Principles of Customer Service

“Customer Service is not a department, it is everyone’s job …”

Gain an industry-recognised, accredited customer service qualification by studying this online course. Customer Service is the service provided to customers before, during and after purchasing and using goods and services. Good customer service provides an experience that meets customer expectations. It produces satisfied customers.

What makes for great customer service?

Excellent customer service is exceeding the customer’s expectation and produces happy customers. Exceeding customer expectations can improve customer loyalty and improve your sales and boost customer retention.

Why study the Principles of Customer Service?”

Excellent and consistent customer service is the foundation of any successful business and this course focuses on the critical role individuals play in building customer loyalty and creating positive service experiences and teaches you everything from the fundamentals of customer service through to the more complex skills.

Develop key skills in customer service to overcome expectations, improve loyalty and positive experiences

In a world where small businesses need to do more than just sell products; they also want to build relationships. Customer service is a key part of the promise that your brand makes to a customer.

The demand for customer service exists in all sectors of industry and commerce, at least three million people work in this area as illustrated by research carried out by the Institute of Customer Service. Which means there is a lot of competition for these roles. Those skilled in customer care bring value to their organisations and will find that their talents are in high demand across all channels – with this course, this could be you.

On this customer service course you will:

• Understand excellent service and why it is important
• Identify what customers want
• Devise a plan for service excellence
• Deliver a service excellence project
• Monitor and assess the effectiveness of the plan
• Maintain service excellence in your organisation
• Explore the role of customer service in creating great customer experiences.

Study Hours

• The learning hours for this course are up to 180 hours, which is around 60 minutes per day for 6 months.

Study Method

• Study completely online using our award-winning learning platform, MyOxbridge.

Course Duration

• On average, students complete this course in 3 months, but we'll give you up to 6 months. Don’t worry if you go over the year though, we can organise an extension to your course for an additional fee, which also extends your tutor support.

Assessment

• Throughout this course, you may be expected to complete assignments, essays, research projects, posters, leaflets, presentations, video/audio recordings, work-based and practical learning sessions to meet the requirements of your course. This information will be included in your study pack detailing exactly what you need to do to accomplish your goals as a student.

Additional Information

• Official Qualification Title - NCFE Level 2 Certificate in Principles of Customer Service
• Entry requirements - There are no formal entry requirements for this course, however, it is recommended that you have an intermediate ability to read and write English

There are no formal entry requirements for this course, however, it is recommended that you have an intermediate ability to read and write English

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