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Customer OR Services courses

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  • ONLINE Customer Service Fundamentals

    Hodos Training
    Virtual course to help you learn the principles of customer service. Material, trainer support and final test included
    • Online
    • 3 hours · Part-time
    • Tutor support
    ...satisfaction. ONLINE Customer Service Fundamentals The objective of this customer service course is to help you develop the essential customer service skills necessary to deliver an outstanding customer service experience to every customer. This customer service course will teach you …
    £630

  • Outstanding Customer Service Skills

    Practical Training for Professionals
    • Classroom
    • Part-time
    • Tutor support
    ...Skills Manchester Outstanding Customer Service Skills Nottingham Outstanding Customer Service Skills Birmingham Outstanding Customer Service Skills Bristol Outstanding Customer Service Skills Edinburgh Outstanding Customer Service Skills Leeds 09:30 - 10:00 Coffee & Introduction …
    £516

  • Introduction to Customer Service

    Hemsley Fraser
    Blended virtual classroom course
    • Online
    • 3 hours · Full-time
    • Certificate(s) included
    • Tutor support
    ...will it cover? Customer-centric focus; finding out what your customers want and need Putting customer needs first Making the customer feel special and valued The customer experience; what does 'customer excellence' really look like? The touchpoints of the customer journey Process …
    £750

  • NCFE Level 3 Diploma in Skills for Business: Customer Service

    One Education
    Qualification Awarded by NCFE | Ofqual Regulated | Tutor Support | No Hidden Fees
    • Online
    • 520 hours · Self-paced
    • Regulated qualification
    • Exam(s) included
    • Tutor support
    Great service
    ...Heighten your innovation, management and performance skills. Concede customers, customer retention and customer service environment. Gather knowledge of monitoring customer service interactions and feedback, resolve customer complaints or problems, use social media tools and channels. ***Qualification …
    £800

  • Managing Difficult And Demanding Customers

    Watson Martin
    In-company online or on site course with study materials and tutor support
    • 11 enquiries
    • Online
    • 1 day · Full-time
    • Tutor support
    ...for dealing with unacceptable behaviour Our Managing Difficult And Demanding Customers course is for anyone who has to maintain professional customer service when dealing with difficult customers, either face-to-face or on the phone. …
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  • Customer Service Level 3 Regulated with Communication Training

    One Education
    Awarded by NCFE I Ofqual Regulated I 5 CPD Courses Include I 12 Months Access | 24/7 Tutor Support
    • Online
    • 372 hours · Self-paced
    • Regulated qualification
    • Exam(s) included
    • Tutor support
    Great service
    ...following: Qualification Specification Support Materials 24/7 access to the Course Library Assessment Guidance Tutor Support On-Demand Customer Service Assignment, Observation, and Report Templates. These additional benefits ensure that you have all the necessary resources and support …
    £699

  • Customer Service Level 3 Ofqual Regulated and Startup Plan Diploma

    One Education
    Awarded by NCFE I Ofqual Regulated I 5 CPD Courses Include I 12 Months Access | 24/7 Tutor Support
    • Online
    • 375 hours · Self-paced
    • Regulated qualification
    • Exam(s) included
    • Tutor support
    Great service
    ...following: Qualification Specification Support Materials 24/7 access to the Course Library Assessment Guidance Tutor Support On-Demand Customer Service Assignment, Observation, and Report Templates. These additional benefits ensure that you have all the necessary resources and support …
    £699

  • Managing Customer Excellence

    TPT Consultancy & Training Ltd
    Virtual Instructor Led Training with CQI/IRCA certification.
    • Online
    • 3 days · Full-time
    • Professional certification
    • Tutor support
    Great service
    ...improvement processes; therefore, delivering customer excellence. Delegates will leave the course with the capability to use customer feedback and information from the external environment to enhance and innovate their organisation’s products and services. On completion, delegates will …
    £900

  • Managing Customer Excellence eCourse - CQI/IRCA Professional Qualification

    TPT Consultancy & Training Ltd
    Online self study course with CQI/IRCA certification.
    • Online
    • 24 hours · Self-paced
    • Professional certification
    • Tutor support
    Great service
    ...processes; therefore, delivering customer excellence. Upon completion of the course, delegates will have the capability to use customer feedback and information from the external environment to enhance and innovate their organisation’s products and services. On completion, delegates will …
    £900

  • Knowing Your Customer to Maximise Business Opportunities

    Practical Training for Professionals
    • 12 enquiries
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    ...Hours Course Locations Know Your Customer London Know Your Customer Manchester Know Your Customer Nottingham Know Your Customer Birmingham Know Your Customer Bristol Know Your Customer Edinburgh Know Your Customer Leeds Know Your Customer - Timetable 9.30-10.00: Coffee and …
    £516

  • Through the Customers' Eyes

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    Only when we really understand our customers' experiences of our business can we make real improvements to our business practice. This course develops techniques to help identify our customers' expectations and how we can meet and exceed them in both the sales and after …
    £516

  • Airport Customer Service Agent Distance Learning Course - Platinum Level Course

    Exodus Training and Recruitment
    Industry experts | Professional Course | GDS Training | Amadeus Training
    • Online
    • 220 hours · Self-paced
    • Tutor support
    ...The Airport Customer Service Professional course can provide candidates with a wealth of career options: Airport Customer Service Agent Airport Passenger Service Agent Airport Information Desk Passenger Service Assistance Passenger Ambassador Customer Service Host Meet & …
    £695

  • Certificate in KYC and Customer Due Diligence

    London Governance & Compliance Academy
    Level 3 Professional Certificate accredited by the London Institute of Banking & Finance (LIBF).
    • 34 students
    • Online
    • 25 hours · Self-paced
    • Professional certification
    • Exam(s) included
    Boost your customer service, administrative, and back-office skills by getting certified in KYC and CDD by AGRC! This certificate will provide you with the tools and knowledge required to become an invaluable member of any institution’s client onboarding and customer retention process …
    Save 30%
    £520 £750

  • Customer Support - Trainer Course & Training Materials + Trainer Resources

    LearnPac Systems
    Instant Access | Includes Assessment & Certificate | UK CPD Accredited | Instant Certificate Download
    • Online
    • 12 hours · Self-paced
    • 12 CPD points
    Great service
    ...product“ Why is this online Customer Support training course essential? Providing excellent customer service can help you: increase customer loyalty to your business, decrease barriers to buying (for example, if your business has an excellent customer service record dealing with refunds …
    £695

  • Handling a Challenging Customer - Trainer Course, Training Materials + Trainer Resources

    LearnPac Systems
    Instant Access | Includes Assessment & Certificate | UK CPD Accredited | Instant Certificate Download
    • Online
    • 12 hours · Self-paced
    • 12 CPD points
    Great service
    Handling a Challenging Customer - Trainer Course, Training Materials + Trainer Resources Customer service is a necessary position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with the …
    £695

  • SAP CRM Instructor-led Training

    Uplatz
    Free server access, Class recordings, Certification guidance, Job & Interview assistance, Course Completion Certificate
    • Online
    • 40 hours · Part-time or full-time
    • Certificate(s) included
    • Tutor support
    ...Lead Management CRM SERVICES Overview of CRM Service Installed Base Management and Individual Objects Service Agreements and Service Contracts Service Plans Service Order Management Product Service Letters Complaints and Returns Management Warranty Claim Services Inhouse repair Management …
    £899

  • Level 5 Diploma in Leadership for Health and Social Care

    Enhanced Limited
    All-inclusive Leadership for Health and Social Care qualification
    • 2,232 enquiries
    • Online
    • 900 hours · Self-paced
    • Regulated qualification
    • Tutor support
    Great service
    Highly rated
    ...providing a 5 Star Service. We offer, Full Support from Qualified Tutors, 24 Hours response to all marking submitted during Mon-Fri, we will contact you every month to discuss your progress on the course, we have monthly student forum to continue to improve our student/customer experience …
    £500

  • Customer Care Excellence

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...workplace. This customer care training course is available throughout the UK. CPD Value 5.5 Hours Course Locations Customer Care London Customer Care Manchester Customer Care Nottingham Customer Care Birmingham Customer Care Bristol Customer Care Edinburgh Customer Care Leeds …
    £516

  • Customer Excellence for Finance Staff

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...Staff London Customer Excellence for Finance Staff Manchester Customer Excellence for Finance Staff Nottingham Customer Excellence for Finance Staff Birmingham Customer Excellence for Finance Staff Bristol Customer Excellence for Finance Staff Edinburgh Customer Excellence for Finance …
    £516

  • Excellent Customer Care - Incoming Calls

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...Manchester Excellent Customer Care - Incoming Calls Nottingham Excellent Customer Care - Incoming Calls Birmingham Excellent Customer Care - Incoming Calls Bristol Excellent Customer Care - Incoming Calls Edinburgh Excellent Customer Care - Incoming Calls Leeds 09:30 - 10:00 Coffee …
    £516

  • Access to Higher Education Diploma (Public Sector Services and Policing) Ref. 400/0960/9

    Access Courses Online
    Online classroom based course with study materials, tutor support and no exam
    • 23 enquiries
    • Online
    • 9 months · Part-time
    • Regulated qualification
    • Tutor support
    ...connection You could study a Degree or find possible career opportunities within a variety of fields: Police officer Probation Service officer Prison Service officer Prison warden Intelligence analyst Security manager Police community support officer Politician's assistant Public affairs …
    £999

  • Business Skills for the IT Professional - BCS Course

    Duco Digital
    Level 4 Practitioner | Includes Exam | Free 1 year BCS Associate membership
    • Online
    • 5 days · Self-paced
    • Professional certification
    • Exam(s) included
    • Certificate(s) included
    • Tutor support
    ...role with increased rewards and opportunities? Discover how understanding organizational functions such as structure, finance, and customer service will help you develop commercial awareness in making business cases or in business discussions. This practitioner-level 4 award encourages …
    £625

  • Business Etiquette - Trainer Training + Trainer Materials & Resources

    LearnPac Systems
    Instant Access | Includes Assessment & Certificate | UK CPD Accredited | Instant Certificate Download
    • Online
    • 12 hours · Self-paced
    • 12 CPD points
    Great service
    ...Business Etiquette training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK). This online Business Etiquette training course examines the basics, most importantly to be considerate of others, dress/appearance …
    £695

  • Outgoing Calls - Maximising Effectiveness

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    ...telephone training course helps all those who make outgoing calls ensure that they set objectives and achieve them. Whether they be sales, customer care or research calls, delegates will be able to practise their techniques in role plays and then implement them in live calls. This …
    £516

  • Service Helpdesk & Technical Support

    IT Certify
    Practical Experience | CV Review | 7 Professional courses | 2 exams included | Complete Package
    • 44 enquiries
    • Online
    • 140 hours · Self-paced
    • Professional certification
    • Exam(s) included
    • Tutor support
    Great service
    ...the Practical Experience Programme with us go on to get their first job in IT Service Helpdesk and Technical Support Anyone with an interest in a career in IT that wants to begin their career in Service Helpdesk and Technical Support No age limits and no experience needed Just …
    £799
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FAQs

Reed Courses advertises a large variety of courses which are delivered by a range of learning providers. The courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a course which provides CPD points/hours or qualifications, there are a number of learning options available.

A qualification can only be delivered by an awarding body which is regulated by a government body. The one you will most commonly see on site is OFQUAL, the government regulating body for England - but there is a different regulating body for each country in the United Kingdom, as well as the Republic of Ireland. Each regulating body maintains a list of the qualifications it regulates.

In addition to free courses, Reed Courses also has plenty of paid for online courses, designed to meet all kinds of learning goals and to suit a range of preferred study methods.

Reed Courses advertises a variety of free online courses. Alternatively you'll be able to enrol on an online course of your choosing, and study entirely online. If you'd prefer an in-person learning experience, you could take a classroom course where you'll be taught in a classroom at a given location. Reed Courses also advertises distance learning courses and in-company courses from a variety of learning providers.
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