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    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    • Tutor support
    One person can only accomplish so much. To achieve more and provide opportunities for others to grow their skills, it's essential to delegate effectively. Hamilton Mercer’s Delegation Methodologies™ enable individuals to boost productivity, enhance efficiency, develop team member …
    £495
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    • Tutor support
    Hastily trying to 'close complaints', hiding behind a complaints procedure', or viewing complaints as an "inconvenience" are sure-fire ways to frustrate customers. Hamilton Mercer’s Service Methodologies™ empower individuals to take ownership of complaints, adjust communication s …
    £495
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    There is a significant difference between a quickly typed email and a thoughtfully composed message that elicits the desired response from recipients. Hamilton Mercer’s Service Methodologies™ assist individuals in crafting well-structured emails that are visually appealing and, m …
    £495
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    How individuals conduct themselves on the telephone reflects an organisation’s professionalism. Hamilton Mercer’s Service Methodologies™ assist learners in enhancing their telephone etiquette and structuring their interactions, enabling them to lead conversations with confidence.
    £495
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    When we manage our time effectively, we accomplish more and enhance the quality of our work. This leads to a healthier work-life balance and better well-being. Hamilton Mercer’s Methodologies™ support individuals in getting organised, staying focused, increasing productivity, opt …
    £495
    • 28 enquiries
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    A Professional Receptionist serves as the "face of the organisation," and their interactions with visitors and colleagues reflect the organisation's culture. Hamilton Mercer’s Methodologies™ enable receptionists to make a positive and welcoming impression while effectively managi …
    £495
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    Customer service shouldn’t just be exceptional; it should be consistently exceptional. Delivering exceptional service will demonstrate a positive, determined, can-do approach that increases customer desire for your product or service. Delivering consistently exceptional customer …
    £495
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    It's not only about what you say, but also how you say it. Effective communicators recognise this and excel in both verbal and non-verbal techniques. Hamilton Mercer’s Methodologies™ provide powerful strategies that help individuals increase their self-awareness, convey authentic …
    £495
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    To handle difficult customers or situations successfully, you must take the other person’s perception into account. The customer might not always be factually correct, but their perception is always their reality. Self-awareness and self-control are vital when it comes to dealing …
    £495
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    It takes more than technical know-how to work successfully on a helpdesk. Being organised, a strong communicator and having the ability to keep calm under pressure are all essential. If you work on a helpdesk, or if you’re pursuing helpdesk roles, this course will help you to dev …
    £495
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    Being assertive is essential to achieving desired outcomes, but assertiveness doesn’t come naturally to everyone. If you find it difficult to say ‘no’ or to make a persuasive case for a particular course of action then this course is for you. People who are assertive have high co …
    £495
  • Project Management Fundamentals

    Pitman Training Essex and Suffolk
    Classroom based workshop with study materials and reference tools included.
    • Classroom - Central London
    • 7 hours · Full-time
    • Certificate(s) included
    • 6 CPD points
    • Tutor support
    This course will provide you with the knowledge and skills to manage the life cycle of a project in terms of defining what it is, planning each aspect, implementation, completion, and evaluation. If you're required to coordinate or manage projects, this course will arm you with t …
    £399
  • Effective Business Communication

    Pitman Training Essex and Suffolk
    Classroom based course with study materials included
    • Classroom - Central London
    • 7 hours · Part-time or full-time
    • 14 CPD points
    • Tutor support
    Effective communication skills are essential to master as they’re often at the top of the list of qualities demanded by employers. In this course over six modules you’ll begin by looking at the definition of effective business communication, the use of appropriate language and to …
    £399
  • Introduction to Management

    Pitman Training Essex and Suffolk
    One-day workshop with study materials, tutor support and refreshments included.
    • 12 enquiries
    • Classroom - Central London
    • 7 hours · Full-time
    • 6 CPD points
    • Tutor support
    Introduction to Management is a one-day activity designed to support supervisors or managers who are newly appointed or who have had no formal training, to establish themselves, enhance credibility in their role and get results from their team.
    £399
  • Marketing Essentials

    Pitman Training Essex and Suffolk
    Classroom based workshop with study materials and tutor support included.
    • Classroom - Central London
    • 1 day · Part-time or full-time
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Our Marketing Essentials course has been developed to give an insight to those new to marketing, an understanding of the concepts and processes involved in how a company effectively places itself and its products in the marketplace.
    £399
  • Touch Typing - Beginner

    Pitman Training Essex and Suffolk
    Online course with study materials, tutor support, exam and certification included.
    • 134 enquiries
    • Classroom - Central London
    • 25 hours · Part-time
    • 25 CPD points
    • Tutor support
    Learn to become a proficient touch typist with Pitman Training. In just 25 hours speeds of 20-40+ words per minute are perfectly achievable,even if you have little prior experience. Comprising 10 lessons, you’ll also receive guidance on ergonomics, technique and accuracy.
    £399
  • Understanding Business Accounts

    Pitman Training Essex and Suffolk
    Online course with study materials and tutor support included.
    • Classroom - Central London
    • 7 hours · Part-time
    • 9 CPD points
    • Tutor support
    This course is designed to help you understand the principles of business accountancy. Comprising five topics, our business accounts training is designed to help you understand balance sheets, profit and loss (P&L) accounts including stock-taking, depreciation, capital and re …
    £399
  • HR Essentials - HR for non-HR Managers

    Pitman Training Essex and Suffolk
    Online course with study materials and tutor support included.
    • 10 enquiries
    • Classroom - Central London
    • 7 hours · Part-time
    • Certificate(s) included
    • 12 CPD points
    • Tutor support
    This course provides and excellent overview for non-HR managers with responsibility for people and teams. You will learn essential knowledge on areas such as recruiting new staff, employment contracts, salary processing, maternity rights and staff performance appraisals.
    £399
  • Time Management - Improve Your Personal Effectiveness

    Pitman Training Essex and Suffolk
    Classroom based course with study materials included.
    • Classroom - Central London
    • 7 hours · Part-time
    • 16 CPD points
    • Tutor support
    Time management training increases your productivity and efficiency - and this is the perfect time management course for anyone who wants to get more done in less time.
    £399
  • Social Media Strategy for Business

    Pitman Training Essex and Suffolk
    Classroom based course with study materials and tutor support included
    • 32 enquiries
    • Classroom - Central London
    • 7 hours · Part-time or full-time
    • Certificate(s) included
    • 15 CPD points
    • Tutor support
    Using Social Media for business brings new challenges and requires a considered approach. There are many do’s and don’ts to be aware of and this course looks at how to get the best from the various social media tools and create an effective, successful social media campaign from …
    £399
  • Finance for Non-Finance Managers

    Pitman Training Essex and Suffolk
    Online course with practical exercises, tutor support and final exam included.
    • Classroom - Central London
    • 7 hours · Part-time
    • Certificate(s) included
    • 12 CPD points
    • Tutor support
    For a business, nothing is more important than its finances. This course is designed to provide business owners and managers with a good understanding of business accounts – essential for managing your businesses performance, cash flow, budgets and financial health.
    £399
  • Professional Executive PA Diploma - Accelerated Learning

    Pitman Training Essex and Suffolk
    Intensive classroom based course to fast track your career.
    • 11 enquiries
    • Classroom - Central London
    • 20 weeks · Full-time
    • 380 CPD points
    • Tutor support
    • Job guarantee programme
    If you’re looking to advance your career towards a Senior Personal Assistant or Executive Assistant role, this is a great programme to launch your career. Having a skillset that includes financial understanding and knowledge is essential if you want to fully support senior te …
    £5,999
  • Managing Hybrid Teams

    Pitman Training Essex and Suffolk
    Classroom based course with practical assignments and tutor support included.
    • Classroom - Central London
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    Learn how to develop effective working practices that maximise effective communication and interaction between colleagues working in different locations. Managing Hybrid Working develops your management skills in six key areas: Fairness and Inclusivity Collaboration and Communica …
    £399
  • Minute Taking Skills

    Pitman Training Essex and Suffolk
    Flexible online or classroom based course with study materials, tutor support and final exams included.
    • 12 enquiries
    • Classroom - Central London
    • 7 hours · Part-time or full-time
    • Certificate(s) included
    • 8 CPD points
    • Tutor support
    Minute Taking Skills enable those taking notes to provide effective support for their colleagues and stakeholders. This course will teach you all the skills and techniques required to take the stress out of minute taking. These courses have been created to bring your minute takin …
    £399
  • Bid and Tender Writing Training

    Thornton & Lowe
    Increase your chances of success - Develop your skills on writing successful tenders. CPD certificate included
    • 238 enquiries
    • Classroom - Central London
    • 1 day · Full-time
    • 6 CPD points
    Delivered by an experienced Bid Manager, our Bid Writing workshop focuses on how to write and develop the content of a bid. This interactive session, which includes practical exercises, covers understanding the buyer, bid writing and presentation.
    £350

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