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Outgoing Calls - Maximising Effectiveness

Practical Training for Professionals

Summary

Price
£516 inc VAT
Study method
Classroom
Duration
Part-time
Qualification
No formal qualification
CPD
6 CPD hours / points
CPD What's this?
Additional info
  • Tutor is available to students
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Location & dates

Showing classrooms near 'Mearns'
Location

Address
Edinburgh Training and Conference Venue
16 St. Mary's Street
EDINBURGH
Midlothian
EH11SU
United Kingdom
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Address
Cheadle House
Cheadle Royal Business Park
Cheadle
Cheshire
SK83FS
United Kingdom
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Address
Park Plaza Leeds
Boar Lane
Leeds
West Yorkshire
LS15NS
United Kingdom
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Address
Somerset House
Temple Street
BIRMINGHAM
West Midlands
B25DP
United Kingdom
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Overview

This telephone training course helps all those who make outgoing calls ensure that they set objectives and achieve them. Whether they be sales, customer care or research calls, delegates will be able to practise their techniques in role plays and then implement them in live calls.

This Outgoing Calls - Maximising Effectiveness course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Outgoing Calls - Maximising Effectiveness London
Outgoing Calls - Maximising Effectiveness Manchester
Outgoing Calls - Maximising Effectiveness Nottingham
Outgoing Calls - Maximising Effectiveness Birmingham
Outgoing Calls - Maximising Effectiveness Bristol
Outgoing Calls - Maximising Effectiveness Edinburgh
Outgoing Calls - Maximising Effectiveness Leeds

CPD

6 CPD hours / points
Accredited by Approved By Law society

Description

09:30 - 09:45 Coffee & Course Objectives

09:45 - 10:15 Setting Out Our Objectives (What do you really want to achieve with these calls?)

10:15 - 10:45 Problems & Solutions

10:45 -11:15 The Beginning of the Call (Preparing your opening gambit.)

11:15 - 11:45 Role Plays (Delegates to practise easy and difficult calls.)

11:45 - 12:00 Coffee Break

12:00 - 12:45 Participants to Make Outgoing Calls (One to One Supervision and Advice)

12:45 - 13:00 Feedback & Discussion

13:00 - 14:00 Lunch Break

14:00 - 14:30 What More Could We Achieve with these Calls? (ie if they are not interested in you/ present feature what more can you say/do to improve relationships?)

14:30 - 15:00 Improving Qualification (When to use Open and Closed Questions)

15:00 - 15:15 Coffee Break

15:15 - 16:00 Participants to Make Outgoing Calls (One to One Supervision and Advice)

16:00 - 16:30 Problems/Solutions and Follow Up Procedures

16:30 - 16:45 Summary & Action Plans Agreed


Outgoing Calls - Maximising Effectiveness - Benefits

  • How to set clear achievable objectives
  • The ability to construct an opening gambit
  • Gain confidence through role plays to achieve their objectives
  • Practise techniques learned under supervision whilst making live calls

Questions and answers

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: Customer service, Business

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