Outgoing Calls - Maximising Effectiveness
Practical Training for Professionals
Summary
- Tutor is available to students
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Location & dates
16 St. Mary's Street
EDINBURGH
Midlothian
EH11SU
United Kingdom
Boar Lane
Leeds
West Yorkshire
LS15NS
United Kingdom
Cheadle Royal Business Park
Cheadle
Cheshire
SK83FS
United Kingdom
Brailsford Way
Nottingham
Nottinghamshire
NG96DL
United Kingdom
Overview
This telephone training course helps all those who make outgoing calls ensure that they set objectives and achieve them. Whether they be sales, customer care or research calls, delegates will be able to practise their techniques in role plays and then implement them in live calls.
This Outgoing Calls - Maximising Effectiveness course is available throughout the UK.
CPD Value 5.5 Hours
Course Locations
Outgoing Calls - Maximising Effectiveness London
Outgoing Calls - Maximising Effectiveness Manchester
Outgoing Calls - Maximising Effectiveness Nottingham
Outgoing Calls - Maximising Effectiveness Birmingham
Outgoing Calls - Maximising Effectiveness Bristol
Outgoing Calls - Maximising Effectiveness Edinburgh
Outgoing Calls - Maximising Effectiveness Leeds
CPD
Description
09:30 - 09:45 Coffee & Course Objectives
09:45 - 10:15 Setting Out Our Objectives (What do you really want to achieve with these calls?)
10:15 - 10:45 Problems & Solutions
10:45 -11:15 The Beginning of the Call (Preparing your opening gambit.)
11:15 - 11:45 Role Plays (Delegates to practise easy and difficult calls.)
11:45 - 12:00 Coffee Break
12:00 - 12:45 Participants to Make Outgoing Calls (One to One Supervision and Advice)
12:45 - 13:00 Feedback & Discussion
13:00 - 14:00 Lunch Break
14:00 - 14:30 What More Could We Achieve with these Calls? (ie if they are not interested in you/ present feature what more can you say/do to improve relationships?)
14:30 - 15:00 Improving Qualification (When to use Open and Closed Questions)
15:00 - 15:15 Coffee Break
15:15 - 16:00 Participants to Make Outgoing Calls (One to One Supervision and Advice)
16:00 - 16:30 Problems/Solutions and Follow Up Procedures
16:30 - 16:45 Summary & Action Plans Agreed
Outgoing Calls - Maximising Effectiveness - Benefits
- How to set clear achievable objectives
- The ability to construct an opening gambit
- Gain confidence through role plays to achieve their objectives
- Practise techniques learned under supervision whilst making live calls
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.