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Outstanding Customer Service Skills


Practical Training for Professionals

Summary

Price
£516 inc VAT
Study method
Classroom
Duration
Part-time
Qualification
No formal qualification
Additional info
  • Tutor is available to students

8 students enquired about this course

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Location & dates

Showing classrooms near 'Avon, South West England'
Location
Address
EEF Venues
Clifton Down
Bristol
Avon
BS83NB
United Kingdom
Address
Somerset House
Temple Street
BIRMINGHAM
West Midlands
B25DP
United Kingdom
Address
Cheadle House
Cheadle Royal Business Park
Cheadle
Cheshire
SK83FS
United Kingdom
Address
Village Hotel Club Nottingham
Brailsford Way
Nottingham
Nottinghamshire
NG96DL
United Kingdom

Overview

An intensive, practical and activity-based programme building the delegate's knowledge, skills and the will to support customers, ultimately to deliver outstanding customer service.

This Outstanding Customer Service Skills training course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Outstanding Customer Service Skills London
Outstanding Customer Service Skills Manchester
Outstanding Customer Service Skills Nottingham
Outstanding Customer Service Skills Birmingham
Outstanding Customer Service Skills Bristol
Outstanding Customer Service Skills Edinburgh
Outstanding Customer Service Skills Leeds

Description

09:30 - 10:00 Coffee & Introduction

10:00 - 10:30 What makes for good customer care

10:30 - 11:00 Getting it Right - Building on your Good Practices

11:00 -11:15 Coffee Break

11:15 - 12:45 Developing your Customer Care skills

12:45 - 13:00 Discussion and Action Points from the morning

13:00 -14:00 Lunch

14:00 - 15:30 Handling Difficult Situations

15:30 - 16:30 Tracking and measuring satisfaction

16:30 Summary and Action Plans Agreed


Outstanding Customer Service Skills - Benefits

  • A greater awareness of the customers and clients perspectives and needs
  • A better understanding of themselves; both strengths and improvement areas
  • An opportunity to gain more advanced customer care skills
  • The opportunity to work on improvement areas
  • An action plan for continuous improvement

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