Outstanding Customer Service Skills
Practical Training for Professionals
Summary
- Tutor is available to students
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Location & dates
Clifton Down
Bristol
Avon
BS83NB
United Kingdom
Temple Street
BIRMINGHAM
West Midlands
B25DP
United Kingdom
Cheadle Royal Business Park
Cheadle
Cheshire
SK83FS
United Kingdom
Brailsford Way
Nottingham
Nottinghamshire
NG96DL
United Kingdom
Overview
An intensive, practical and activity-based programme building the delegate's knowledge, skills and the will to support customers, ultimately to deliver outstanding customer service.
This Outstanding Customer Service Skills training course is available throughout the UK.
CPD Value 5.5 Hours
Course Locations
Outstanding Customer Service Skills London
Outstanding Customer Service Skills Manchester
Outstanding Customer Service Skills Nottingham
Outstanding Customer Service Skills Birmingham
Outstanding Customer Service Skills Bristol
Outstanding Customer Service Skills Edinburgh
Outstanding Customer Service Skills Leeds
Description
09:30 - 10:00 Coffee & Introduction
10:00 - 10:30 What makes for good customer care
10:30 - 11:00 Getting it Right - Building on your Good Practices
11:00 -11:15 Coffee Break
11:15 - 12:45 Developing your Customer Care skills
12:45 - 13:00 Discussion and Action Points from the morning
13:00 -14:00 Lunch
14:00 - 15:30 Handling Difficult Situations
15:30 - 16:30 Tracking and measuring satisfaction
16:30 Summary and Action Plans Agreed
Outstanding Customer Service Skills - Benefits
- A greater awareness of the customers and clients perspectives and needs
- A better understanding of themselves; both strengths and improvement areas
- An opportunity to gain more advanced customer care skills
- The opportunity to work on improvement areas
- An action plan for continuous improvement
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.