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Patient Customer Service & Effective Filing Systems in Medical Offices

CPD Accredited | Free PDF & Hardcopy Certificate included | Free Retake Exam | Lifetime Access


Training Express Ltd

Summary

Price
£12 inc VAT
Study method
Online
Duration
2 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
10 CPD hours / points
Certificates
  • Digital certificate - Free
  • Hard copy certificate - Free
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

1 student purchased this course

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Overview

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The experience patients have during their interactions with medical offices can significantly impact their overall satisfaction, well-being, and even their perception of the quality of care received. Understanding the importance of patient customer service is paramount for healthcare professionals and staff working in medical offices. The course "Patient Customer Service & Effective Filing Systems in Medical Offices" delves deep into the world of providing exceptional customer service within a healthcare setting. By emphasising the significance of patient-centric care, this course equips learners with the knowledge and skills necessary to create positive experiences for patients and streamline office operations.

Learning Outcomes:

  • Gain a comprehensive understanding of patient customer service principles and their application in medical offices.
  • Develop essential skills to provide exceptional customer service, ensuring positive interactions with patients.
  • Learn how to effectively organise schedules and manage appointments to enhance patient experience.
  • Familiarise yourself with medical jargon and terminology to effectively communicate with healthcare professionals and patients.
  • Acquire knowledge of efficient filing systems to ensure accurate record-keeping and streamlined office operations.
  • Develop essential soft skills required to deliver exceptional patient customer service and handle challenging situations.

Key Features

  • Accredited by CPD
  • Instant e-certificate
  • Fully online, interactive course with audio voiceover
  • Self-paced learning and laptop, tablet, smartphone-friendly
  • 24/7 Learning Assistance
  • Discounts on bulk purchases

Enrol now in this Patient Customer Service course to excel!

Certificates

Digital certificate

Digital certificate - Included

Once you’ve successfully completed your course, you will immediately be sent a FREE digital certificate.

Hard copy certificate

Hard copy certificate - Included

Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).
For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Course media

Resources

Description

Welcome to the world of patient customer service and effective filing systems in medical offices. In this course, we delve into the crucial aspects of providing exemplary customer service within the healthcare industry. Through a series of engaging modules, you will explore the fundamentals of patient customer service, understanding its significance and impact on overall patient satisfaction. You will learn how to effectively train and develop customer service skills, master the art of scheduling and appointment management, and navigate through medical jargon and terminology to communicate seamlessly with both patients and healthcare professionals.

Our course also delves into the realm of effective filing systems in medical offices, teaching you how to maintain accurate records and organise them efficiently. By honing your soft skills, you will gain the confidence and competence to handle difficult customers with tact and professionalism. Throughout the course, you will find valuable insights and theoretical knowledge which can be readily applied in various medical office settings.

Join us on this educational journey, and unlock the potential to provide exceptional patient customer service and establish efficient filing systems that contribute to the smooth functioning of medical offices.

Course Curriculum:

Patient Customer Service

  • Module 01: Introduction to Patient Customer Service
  • Module 02: Effective Patient Customer Service Training
  • Module 03: Areas of Patient Customer Service
  • Module 04: Customer Service Operative Skills
  • Module 05: Organising Schedules
  • Module 06: Medical Jargon and Terminology
  • Module 07: Effective Filing Systems in Medical Offices
  • Module 08: Patient Customer Service Soft Skills
  • Module 09: What Customer Service Is to Different Medical Professionals
  • Module 10: Providing Customer Service and Support to Colleagues
  • Module 11: Handling Difficult Customers

Accreditation

All of our courses are fully accredited, including this Patient Customer Service Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Patient Customer Service.

Certification

Once you’ve successfully completed your Patient Customer Service Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Patient Customer Service Course certification has no expiry dates, although we do recommend that you renew them every 12 months.

Who is this course for?

This Patient Customer Service Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Patient Customer Service Course is ideal for:

  • Individuals aspiring to work in medical offices and healthcare administration roles.
  • Existing medical office staff seeking to enhance their customer service skills and knowledge of filing systems.
  • Students pursuing healthcare-related courses who want to develop a strong foundation in patient customer service.
  • Healthcare professionals who are aiming to refine their communication skills and understand the patient's perspective.

Requirements

Learners do not require any prior qualifications to enrol on this Patient Customer Service Course. You just need to have an interest in Patient Customer Service Course.

Career path

After completing this Patient Customer Service Course you will have a variety of careers to choose from. The following job sectors of Patient Customer Service Course are:

  • Medical Office Administrator (£18k - £30k per year)
  • Patient Services Representative (£18k - £25k per year)
  • Medical Secretary (£19k - £27k per year)
  • Health Records Clerk (£17k - £24k per year)

Questions and answers

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FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.