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Classroom Intermediate Personal development University or Cpd courses

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  • Call Centre - Achieving Best Practice

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    ...Course Locations Call Centre - Achieving Best Practice London Call Centre - Achieving Best Practice Manchester Call Centre - Achieving Best Practice Nottingham Call Centre - Achieving Best Practice Birmingham Call Centre - Achieving Best Practice Bristol Call Centre - Achieving Best …
    £516
  • Personal Development for Professionals

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    ...Locations Personal Development for Professionals London Personal Development for Professionals Manchester Personal Development for Professionals Nottingham Personal Development for Professionals Birmingham Personal Development for Professionals Bristol Personal Development for Professionals …
    £576
  • Customer Care - Incoming and Outgoing Calls

    Practical Training for Professionals
    • 12 enquiries
    • Classroom
    • 1 day · Part-time
    • 6 CPD points
    ...Outgoing Calls London Customer Care - Incoming and Outgoing Calls Manchester Customer Care - Incoming and Outgoing Calls Nottingham Customer Care - Incoming and Outgoing Calls Birmingham Customer Care - Incoming and Outgoing Calls Bristol Customer Care - Incoming and Outgoing Calls Edinburgh …
    £468
  • Excellent Customer Care - Incoming Calls

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...- Incoming Calls London Excellent Customer Care - Incoming Calls Manchester Excellent Customer Care - Incoming Calls Nottingham Excellent Customer Care - Incoming Calls Birmingham Excellent Customer Care - Incoming Calls Bristol Excellent Customer Care - Incoming Calls Edinburgh Excellent …
    £516
  • Influencing Skills Masterclass

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    This is a trainer-lead, delegate-centred course. Delegates participate through discussion of current situation and how to move to their preferred position. This personal development training course is available throughout the UK. CPD Value 5.5 Hours Course Locations …
    £576
  • Dealing with Incoming Calls Positively

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...Manchester Dealing with Incoming Calls Positively Nottingham Dealing with Incoming Calls Positively Birmingham Dealing with Incoming Calls Positively Bristol Dealing with Incoming Calls Positively Edinburgh Dealing with Incoming Calls Positively Leeds (Split into two groups) …
    £516
  • Telephone Techniques - Incoming & Outgoing Calls

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    ...outgoing calls. Live calls are made to help delegates improve their skills in these vital areas. This Telephone Techniques - Incoming & Outgoing Calls course is available throughout the UK. CPD Value 5.5 Hours Telephone Techniques - Incoming & Outgoing Calls - Timetable …
    £516
    • Classroom
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    ...doing more work, achieving more personal goals. Faster working – completing high-quality work more quickly. Delivering greater value – spending more time on high-value tasks and projects. Meeting more deadlines – due to improved attention management, focus and decision-making. Improved …
    £495
  • Stress Management for Professionals

    Practical Training for Professionals
    • 21 enquiries
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    ...balance you want. This Stress Management training course is available throughout the UK. CPD Value 5.5 Hours Stress Management - Timetable 09:30 - 09:45 Coffee & Course Objectives 09:45 - 10:30 Clarifying what Causes You Stress and what Personal Reactions You Have To It …
    £576
  • Customer Care Excellence

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...discover delegates personal experience of poor service and to make sure they do not treat their customers in the same way.) 10:30 - 11:15 Customer Care (Ways of improving relationships with customers) 11:15 - 11:30 Coffee Break 11:30 - 12:30 Incoming Calls - The Basics (First …
    £516
  • Senior Management Skills

    Practical Training for Professionals
    • 13 enquiries
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    This Senior Management Skills course is designed to support delegates who wish to accelerate their own development within Management. It is designed to provide managers who are committed to progression with an understanding of how to develop their career to the next …
    £576
  • Personal Organisation Skills for Secretaries & PAs

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    ...Manchester Personal Organisation Skills for Secretaries & PAs Nottingham Personal Organisation Skills for Secretaries & PAs Birmingham Personal Organisation Skills for Secretaries & PAs Bristol Personal Organisation Skills for Secretaries & PAs Edinburgh Personal Organisation …
    £576
  • Cold Calling With Confidence

    Powercall Global Training
    Gain the cold calling skills to open your calls with impact and to overcome gatekeepers and objections
    • Classroom
    • 4 hours · Part-time
    • Certificate(s) included
    • 3 CPD points
    • Tutor support
    ...the telemarketing process: Before the call During the call After the call Before the call The first stage of the cold calling course focuses on the preparation in advance of a call. It should come as no surprise that correctly preparing for a call significantly increases your chance …
    £420
  • Time Management Skills

    Practical Training for Professionals
    • 14 enquiries
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    ...This course enables you to identify where the time management ‘challenges’ lie and how to ensure that everything is prioritised. Delegates are requested to keep a 2 day time log prior to the course so that the time management techniques developed on the day can be tailored to their …
    £576
  • Personal Impact and Assertiveness Skills face to face

    Aspire Leadership Limited
    One day Personal Impact and Assertiveness Training Course delivered by expert facilitators - CPD accredited
    • Classroom
    • 7 hours · Part-time or full-time
    • Certificate(s) included
    • 7 CPD points
    • Tutor support
    ...Language A Nice No Pushing Back The Aspire Toolkit This course is for anybody who would like to work on their assertiveness, personal impact, or personal brand. We adapt the course to your needs so you are welcome no matter your professional background. …
    £690
    • Classroom
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    ...Hamilton Mercer’s scheduled courses: Attendance on this course is limited to a maximum of eight learners, so you can be sure of receiving personal attention and opportunities to work one-to-one with the trainer Attendees complete a Pre-Course Questionnaire prior to attending the course …
    £495
  • Effective Time Management

    ATA (Asset Training Academy) LTD
    Classroom and virtual Course | CPD Accredited |Certificate | Study materials | Tutor Support | Lunch included.
    • 51 enquiries
    • Classroom
    • 1 day · Part-time
    • Certificate(s) included
    • 3 CPD points
    • Tutor support
    ...Content The Effective Time Management course is designed to cover the following areas: – Defining Time What do we mean by “time management”? Recognising what good and poor time management is Understanding the causes and symptoms of poor time management Identifying “Time Stealers” …
    £390
  • Professional Development Diploma

    Pitman Training Glasgow & Edinburgh
    • Classroom
    • 100 hours · Part-time or full-time
    • 100 CPD points
    • Tutor support
    ...want to focus in one specialist area. Whatever works for you, this diploma can fit the bill. From the outset the team in Pitman Training centre will work with you to help build the perfect programme. One requirement for this diploma: the total learning hours for the programme as …
    £1,500
  • Effective Business Communication

    Pitman Training Essex and Suffolk
    Classroom based course with study materials included
    • Classroom
    • 7 hours · Part-time or full-time
    • 14 CPD points
    • Tutor support
    ...conferencing and more. This is a truly comprehensive communications training course, which can be studied flexibly either within one of our centres or online, at home or work. There are 6 sessions in this training course: - 1: You will look at the definition of business communication …
    £399
  • Motivation Skills Masterclass

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    Motivation is key to any successful people management role; firstly understanding what makes individuals tick, and, secondly, how we can successfully motivate people in our teams. This course is designed to help managers develop their motivational techniques, by understanding …
    £576
    • Classroom
    • Part-time
    • 55 CPD points
    • Tutor support
    ...Exceed Targets Leeds 09:30 - 10:00 Coffee & Course Objectives 10:00 - 11:15 Current Time Management Practices (Patterns of behaviour at work which impact on time management. Time stealers and the common traps - Exercises) 11:15 - 11:30 Coffee Break 11:30 - 12:15 Analysing …
    £516
  • How to Write Winning Tenders

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...Winning Tenders Edinburgh How to Write Winning Tenders Leeds 09:30 - 09:45 Coffee & Course Objectives 09:45 - 10:00 Introductions – Personal aims. 10:00 - 10:45 The categories and types of tender. The Commercial context. Discussion, exercise and feedback) 10:45 - 11:30 Collecting …
    £516
  • Generating New Business by Telephone

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...telephone course is guaranteed to give delegates the confidence to make calls professionally. Demonstrations of live-calls will be made by the tutor which will be followed by each delegate making genuine sales calls in a quiet environment. Delegates will also improve their listening skills …
    £516
  • Gaining Commitment on the Telephone

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 55 CPD points
    • Tutor support
    ...Preparation for the Calls (Includes an introduction to objection-handling) 11:30 - 11:45 Coffee Break 11:45 - 12:30 Participants to make outgoing calls (One to one supervision and advice) 12:30 - 13:30 Lunch Break 13:30 - 14:00 Discussion on 1st Session of Calls 14:00 - 14:30 …
    £576
    • Classroom
    • 3 hours · Full-time
    • 3 CPD points
    • Tutor support
    This telephone course is guaranteed to give delegates the confidence to make calls professionally. Demonstrations of live-calls will be made by the tutor to real prospects of the companies attending, in many cases this will result in genuine leads! Delegates will also …
    £220

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