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  • First Aid Responder for Film, TV & Broadcasters

    Remote First Aid & Pre-hospital Training Ltd
    Face to Face course
    • Classroom - Aberdare
    • 30 hours · Full-time
    • Certificate(s) included
    • 30 CPD points
    • Tutor support
    This course is suitable for people aged 18+ who require a higher level of first aid training other than the First aid at work certificate. The First Aid Regulations 1981 & 1982 allows organisations to seek higher levels of first aid training to match their specific …
    £700
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    ...strengths & weaknesses Interaction & dynamics of the 4 Styles 12:00 - 12:30 The value of relaxation in NVC How to relax quickly at work 12:30 - 13:30 Lunch 13:30 - 15:00 Creating rapport verbally & non-verbally Building rapport through language The 3 Representational …
    £576
  • Call Centre - Achieving Best Practice

    Practical Training for Professionals
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    ...are able to understand and implement a series of measures to ensure that their business is always seen in the best light. This customer care training course is available throughout the UK. CPD Value 5.5 Hours Course Locations Call Centre - Achieving Best Practice London Call …
    £516
  • Coaching and Mentoring

    Practical Training for Professionals
    • 111 enquiries
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    ...an excellent way of developing both skills and particularly a positive attitude towards work. Successful coaches and mentors recognise their role requires high levels of skill to be able to work both quickly and well. This course will equip you with these skills. An important feature …
    £576
  • Coaching Skills for Managers

    Practical Training for Professionals
    • 33 enquiries
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    ...difference between feedback and criticism coupled with practice giving constructive feedback) 12:30 - 12:45 Opportunities for Coaching in the Work Environment (Identifying workplace situations which naturally lend themselves opportunities for coaching employees) 12:45 - 13:00 Identification …
    £576
    • Classroom - Bristol
    • Part-time
    • 3 CPD points
    ...improvement 10.45 - 11.15 Personal priorities and actions review 11.15 - 11.45 Wavelengths, media and choosing channels 11.45 - 12.15 Structuring the message 12 -15 – 12.30 Actions and close (Mid - morning coffee and tea will be served as we work) Connecting and Communicating …
    £228
  • Senior Management Skills

    Practical Training for Professionals
    • 13 enquiries
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    • Tutor support
    ...accelerate their own development within Management. It is designed to provide managers who are committed to progression with an understanding of how to develop their career to the next level. The day will include an open and honest review of personal strengths, development areas and current …
    £576
  • Stress Busters - Half Day (pm)

    Practical Training for Professionals
    • Classroom - Bristol
    • Part-time
    • 3 CPD points
    • Tutor support
    ...Amid Chaos 15:45 – 16:00 Fitting Exercise into a Busy Schedule 16:00 – 16:30 Physical Relaxation Techniques 16:30 – 16:45 Leaving Work at Work 16:45 – 17:00 Action Planning, Review and Close …
    £220
  • Stress Management for Professionals

    Practical Training for Professionals
    • 21 enquiries
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    • Tutor support
    ...Management survey revealed stress is the most common cause of long-term absence from work in the UK. And the HSE website states, over 10 million working days were lost in Britain in 2010/2011 due to work-related stress. This is a practical stress management course designed to show …
    £576
  • Introduction to Facilitation Skills

    Practical Training for Professionals
    • 21 enquiries
    • Classroom - Bristol
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...16:00 - 16:20 Preparing a personal action plan. Each participant creates a list of actions to apply the principles taught on the course to their own situation. Attention is paid to preparing and planning an event which the participant will deliver back at work. 16:20 : 16:30 Course …
    £576
  • Customer Care Excellence

    Practical Training for Professionals
    • Classroom - Bristol
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...This customer care training course is available throughout the UK. CPD Value 5.5 Hours Course Locations Customer Care London Customer Care Manchester Customer Care Nottingham Customer Care Birmingham Customer Care Bristol Customer Care Edinburgh Customer Care Leeds 09:30 …
    £516
  • Customer Care - Incoming and Outgoing Calls

    Practical Training for Professionals
    • 12 enquiries
    • Classroom - Bristol
    • 1 day · Part-time
    • 6 CPD points
    ...customer care training course is available throughout the UK. CPD Value 5.5 Hours Course Locations Customer Care - Incoming and Outgoing Calls London Customer Care - Incoming and Outgoing Calls Manchester Customer Care - Incoming and Outgoing Calls Nottingham Customer Care - Incoming …
    £468
  • Motivation Skills Masterclass

    Practical Training for Professionals
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    • Tutor support
    ...practical application enabling you to return to work with an actionable plan. This Motivation Skills course is available throughout the UK. 09:30 - 10:00 Coffee & Course Objectives 10:00 - 11:00 Why do People Come to Work? (What reasons and motivations do they have?) …
    £576
  • People Management Skills for Secretaries & PAs

    Practical Training for Professionals
    • 10 enquiries
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    • Tutor support
    ...to ensure success – it also takes strong skills in the way we work with people. The course is a combination of greater self awareness, development of skills and the opportunity to apply content directly to our work. This People Management Skills for Secretaries & Pas course is …
    £576
  • Team Building Skills for Managers

    Practical Training for Professionals
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    • Tutor support
    This team building course deals with those aspects which encourage team players to work well together through practical sessions which highlight the best approaches for success. This Team Building course is available throughout the UK. CPD Value 5.5 Hours Team …
    £576
  • The Client Meeting - Face to Face Selling

    Practical Training for Professionals
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    Delegates start the day by comparing their own experiences of customer care. This programme looks at the importance of body language and the voice, and how enthusiasm for the product can be seen visually and detected vocally. We take an in depth look at why customers …
    £516
  • Customer Satisfaction as a Selling Tool

    Practical Training for Professionals
    • Classroom - Bristol
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...for those who wish to manage high levels of customer care through their teams. Delegates will learn how to be pro-active with customer care and directly contact clients to ensure they are experiencing high levels of customer care. This will help identify satisfied and, more importantly …
    £516
  • Dealing with Incoming Calls Positively

    Practical Training for Professionals
    • Classroom - Bristol
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...Task 3: What Are Our Customers\' Main Objections? What is the Best Way to Handle Them? 14:20 Golden Rules For Achieving Excellent Customer Care 14:40 GROUP 2 AS ABOVE 15:30 One to One Supervision 16:15 - 16:30 Both Groups Together - Feedback and evaluations 16:30 Summary & …
    £516
  • Developing Your PA Potential to Ensure Success

    Practical Training for Professionals
    • 56 enquiries
    • Classroom - Bristol
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...15:30 – 16:00 Dealing with Difficult People (Developing skills to handle the difficult people in the office) 16:00 – 16:30 Creating a positive work environment (Learning to stay positive, focused, and achieve maximum results) 16:30 Summary and Action Plans Agreed …
    £576
  • Enhancing the Visitors Experience

    Practical Training for Professionals
    • Classroom - Bristol
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...visitors excellent customer care. This course is designed specifically for front line staff in businesses, public sector organisations, academic institutions, places of interest and tourist attractions. The course provides an overview of essential customer care skills and how the visitor …
    £516
  • Performance Review Skills

    Practical Training for Professionals
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    • Tutor support
    The rules for work have changed and we all have to perform better, work smarter, stay motivated, and achieve specific objectives – and if you are a manager or supervisor you have to lead individuals and teams to do the same. Most managers are expected to do all of this …
    £576
  • Personal Development for Professionals

    Practical Training for Professionals
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    • Tutor support
    ...goals. Personal development allows you to utilise all aspects of your personal and professional experience towards those self-chosen goals. In the world of work it is increasingly recognised that a person's professionalism is determined by the level of their personal development. Therefore …
    £576
  • Personal Effectiveness

    Practical Training for Professionals
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    • Tutor support
    ...CPD Value 5.5 Hours Course Locations Personal Effectiveness London Personal Effectiveness Manchester Personal Effectiveness Nottingham Personal Effectiveness Birmingham Personal Effectiveness Bristol Personal Effectiveness Edinburgh Personal Effectiveness Leeds 09.30 Introductions …
    £576
  • Personal Organisation Skills for Secretaries & PAs

    Practical Training for Professionals
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    • Tutor support
    ...Manchester Personal Organisation Skills for Secretaries & PAs Nottingham Personal Organisation Skills for Secretaries & PAs Birmingham Personal Organisation Skills for Secretaries & PAs Bristol Personal Organisation Skills for Secretaries & PAs Edinburgh Personal Organisation …
    £576

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