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  • Call Centre - Achieving Best Practice

    Practical Training for Professionals
    • Classroom - Leeds
    • Part-time
    • 6 CPD points
    ...Course Locations Call Centre - Achieving Best Practice London Call Centre - Achieving Best Practice Manchester Call Centre - Achieving Best Practice Nottingham Call Centre - Achieving Best Practice Birmingham Call Centre - Achieving Best Practice Bristol Call Centre - Achieving Best …
    £516
  • Personal Development for Professionals

    Practical Training for Professionals
    • Classroom - Leeds
    • Part-time
    • 6 CPD points
    • Tutor support
    ...Locations Personal Development for Professionals London Personal Development for Professionals Manchester Personal Development for Professionals Nottingham Personal Development for Professionals Birmingham Personal Development for Professionals Bristol Personal Development for Professionals …
    £576
  • Customer Care - Incoming and Outgoing Calls

    Practical Training for Professionals
    • 12 enquiries
    • Classroom - Leeds
    • 1 day · Part-time
    • 6 CPD points
    ...Outgoing Calls London Customer Care - Incoming and Outgoing Calls Manchester Customer Care - Incoming and Outgoing Calls Nottingham Customer Care - Incoming and Outgoing Calls Birmingham Customer Care - Incoming and Outgoing Calls Bristol Customer Care - Incoming and Outgoing Calls Edinburgh …
    £468
  • Excellent Customer Care - Incoming Calls

    Practical Training for Professionals
    • Classroom - Leeds
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...- Incoming Calls London Excellent Customer Care - Incoming Calls Manchester Excellent Customer Care - Incoming Calls Nottingham Excellent Customer Care - Incoming Calls Birmingham Excellent Customer Care - Incoming Calls Bristol Excellent Customer Care - Incoming Calls Edinburgh Excellent …
    £516
  • Influencing Skills Masterclass

    Practical Training for Professionals
    • Classroom - Leeds
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    This is a trainer-lead, delegate-centred course. Delegates participate through discussion of current situation and how to move to their preferred position. This personal development training course is available throughout the UK. CPD Value 5.5 Hours Course Locations …
    £576
  • Dealing with Incoming Calls Positively

    Practical Training for Professionals
    • Classroom - Leeds
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...Manchester Dealing with Incoming Calls Positively Nottingham Dealing with Incoming Calls Positively Birmingham Dealing with Incoming Calls Positively Bristol Dealing with Incoming Calls Positively Edinburgh Dealing with Incoming Calls Positively Leeds (Split into two groups) …
    £516
  • Telephone Techniques - Incoming & Outgoing Calls

    Practical Training for Professionals
    • Classroom - Leeds
    • Part-time
    • 6 CPD points
    • Tutor support
    ...outgoing calls. Live calls are made to help delegates improve their skills in these vital areas. This Telephone Techniques - Incoming & Outgoing Calls course is available throughout the UK. CPD Value 5.5 Hours Telephone Techniques - Incoming & Outgoing Calls - Timetable …
    £516
  • CV Writing and Interview Confidence Building

    Practical Training for Professionals
    • Classroom - Leeds
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...& Course Objectives 10.00 Purpose of a CV 10.30 Writing a Winning CV - current best practice:- Personal details to include Developing and tailoring your personal profile Detailing your career history and achievements Training and qualifications, Education and additional …
    £516
  • Stress Management for Professionals

    Practical Training for Professionals
    • 21 enquiries
    • Classroom - Leeds
    • Part-time
    • 6 CPD points
    • Tutor support
    ...balance you want. This Stress Management training course is available throughout the UK. CPD Value 5.5 Hours Stress Management - Timetable 09:30 - 09:45 Coffee & Course Objectives 09:45 - 10:30 Clarifying what Causes You Stress and what Personal Reactions You Have To It …
    £576
  • Senior Management Skills

    Practical Training for Professionals
    • 12 enquiries
    • Classroom - Leeds
    • Part-time
    • 6 CPD points
    • Tutor support
    This Senior Management Skills course is designed to support delegates who wish to accelerate their own development within Management. It is designed to provide managers who are committed to progression with an understanding of how to develop their career to the next …
    £576
  • Customer Care Excellence

    Practical Training for Professionals
    • Classroom - Leeds
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...discover delegates personal experience of poor service and to make sure they do not treat their customers in the same way.) 10:30 - 11:15 Customer Care (Ways of improving relationships with customers) 11:15 - 11:30 Coffee Break 11:30 - 12:30 Incoming Calls - The Basics (First …
    £516
  • Personal Organisation Skills for Secretaries & PAs

    Practical Training for Professionals
    • Classroom - Leeds
    • Part-time
    • 6 CPD points
    • Tutor support
    ...Manchester Personal Organisation Skills for Secretaries & PAs Nottingham Personal Organisation Skills for Secretaries & PAs Birmingham Personal Organisation Skills for Secretaries & PAs Bristol Personal Organisation Skills for Secretaries & PAs Edinburgh Personal Organisation …
    £576
  • Time Management Skills

    Practical Training for Professionals
    • 14 enquiries
    • Classroom - Leeds
    • Part-time
    • 6 CPD points
    • Tutor support
    ...This course enables you to identify where the time management ‘challenges’ lie and how to ensure that everything is prioritised. Delegates are requested to keep a 2 day time log prior to the course so that the time management techniques developed on the day can be tailored to their …
    £576
  • Effective Time Management

    ATA (Asset Training Academy) LTD
    Classroom and virtual Course | CPD Accredited |Certificate | Study materials | Tutor Support | Lunch included.
    • 51 enquiries
    • Classroom - Leeds
    • 1 day · Part-time
    • Certificate(s) included
    • 3 CPD points
    • Tutor support
    ...Content The Effective Time Management course is designed to cover the following areas: – Defining Time What do we mean by “time management”? Recognising what good and poor time management is Understanding the causes and symptoms of poor time management Identifying “Time Stealers” …
    £390
  • Appraisee Training Skills

    Practical Training for Professionals
    • Classroom - Leeds
    • Part-time
    • 6 CPD points
    ...perceived developments, tips for preparation) 12.45 - 13.45 Lunch Break 13.45 - 14.45 The Appraisal Interview (Relationship achieving, interpersonal skills, problem issues, conversation skills, questioning techniques) 14.45 - 15.30 Target Setting (SMART targets, personal objectives …
    £576
  • Appraising Performance Effectively

    Practical Training for Professionals
    • Classroom - Leeds
    • Part-time
    • 6 CPD points
    ...how to handle difficult conversations.) 16:00 - 16:30 Personal Performance Improvement Plan (Using self analysis to identify personal development areas and creating a plan to deliver results.) 16:30 - 17:00 Summary, Personal Action Plan and Evaluation Appraising Performance Effectively …
    £576
  • Motivation Skills Masterclass

    Practical Training for Professionals
    • Classroom - Leeds
    • Part-time
    • 6 CPD points
    • Tutor support
    Motivation is key to any successful people management role; firstly understanding what makes individuals tick, and, secondly, how we can successfully motivate people in our teams. This course is designed to help managers develop their motivational techniques, by understanding …
    £576
  • How to Write Winning Tenders

    Practical Training for Professionals
    • Classroom - Leeds
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...Winning Tenders Edinburgh How to Write Winning Tenders Leeds 09:30 - 09:45 Coffee & Course Objectives 09:45 - 10:00 Introductions – Personal aims. 10:00 - 10:45 The categories and types of tender. The Commercial context. Discussion, exercise and feedback) 10:45 - 11:30 Collecting …
    £516
  • Advanced Leadership Course

    ATA (Asset Training Academy) LTD
    CPD accredited Classroom and online Course. Certificate, Study materials, Tutor Support, Lunch included.
    • Classroom - Leeds
    • 1 day · Part-time
    • Certificate(s) included
    • 3 CPD points
    • Tutor support
    This Advanced Leadership course is designed to raise awareness and help manager and leaders to consider some of the more progressive areas they need to be aware of in a Post Covid society. The management landscape has changed since Covid intervened, and this course will provide …
    £354
    • Classroom - Leeds
    • Part-time
    • 55 CPD points
    • Tutor support
    ...Exceed Targets Leeds 09:30 - 10:00 Coffee & Course Objectives 10:00 - 11:15 Current Time Management Practices (Patterns of behaviour at work which impact on time management. Time stealers and the common traps - Exercises) 11:15 - 11:30 Coffee Break 11:30 - 12:15 Analysing …
    £516
  • Generating New Business by Telephone

    Practical Training for Professionals
    • Classroom - Leeds
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...telephone course is guaranteed to give delegates the confidence to make calls professionally. Demonstrations of live-calls will be made by the tutor which will be followed by each delegate making genuine sales calls in a quiet environment. Delegates will also improve their listening skills …
    £516
  • Gaining Commitment on the Telephone

    Practical Training for Professionals
    • Classroom - Leeds
    • 1 day · Full-time
    • 55 CPD points
    • Tutor support
    ...Preparation for the Calls (Includes an introduction to objection-handling) 11:30 - 11:45 Coffee Break 11:45 - 12:30 Participants to make outgoing calls (One to one supervision and advice) 12:30 - 13:30 Lunch Break 13:30 - 14:00 Discussion on 1st Session of Calls 14:00 - 14:30 …
    £576
  • Work-Life Balance for Professionals

    Practical Training for Professionals
    • Classroom - Leeds
    • Part-time
    • 6 CPD points
    • Tutor support
    ...is work-life balance and what do we want to achieve by it? 10.15 Analysing our activities, workload, commitments etc 10.45 The notion of personal change 11.15 Managing time, tasks and self 11.45 Managing emotions and stress 12.15 Identifying areas for change 12.30 Lunch 13.30 Strategies …
    £576
    • Classroom - Leeds
    • 3 hours · Full-time
    • 3 CPD points
    • Tutor support
    This telephone course is guaranteed to give delegates the confidence to make calls professionally. Demonstrations of live-calls will be made by the tutor to real prospects of the companies attending, in many cases this will result in genuine leads! Delegates will also …
    £220
  • Advanced Telephone Prospecting

    Practical Training for Professionals
    • Classroom - Leeds
    • Part-time
    • 6 CPD points
    ...Overview This Advanced Telephone Prospecting course is totally practical and hands-on and includes live sales calls made by the tutor followed by genuine sales calls by each delegate, closely supervised. * Participants are asked to bring prepared contact list: 100 companies from …
    £468
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    ...develop a positive approach to time management and you’ll most likely spend far fewer hours doing overtime. In fact, for many people, good time management skills are essential to a healthy work/life balance. By attending this 1 day time management course you will learn the following …
    £495
  • Time Management - Improve Your Personal Effectiveness

    Pitman Training Essex and Suffolk
    Classroom based course with study materials included.
    • Classroom - Ipswich
    • 6 hours · Part-time
    • 16 CPD points
    • Tutor support
    Time management training increases your productivity and efficiency - and this is the perfect time management course for anyone who wants to get more done in less time. This time management training introduces and covers key ideas, including: Work patterns and how your …
    £359
  • Cold Calling With Confidence

    Powercall Global Training
    Gain the cold calling skills to open your calls with impact and to overcome gatekeepers and objections
    • Classroom - West London
    • 4 hours · Part-time
    • Certificate(s) included
    • 3 CPD points
    • Tutor support
    ...the telemarketing process: Before the call During the call After the call Before the call The first stage of the cold calling course focuses on the preparation in advance of a call. It should come as no surprise that correctly preparing for a call significantly increases your chance …
    £420
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    • Tutor support
    ...colleagues who focus on higher ‘level’ and ‘value’ work. Knowledge-sharing – reduced chance of people becoming indispensable. Increased development opportunities and career progression. Well-defined processes resulting in fewer unnecessary escalations to managers. Engaged workforce …
    £495
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    ...Hamilton Mercer’s scheduled courses: Attendance on this course is limited to a maximum of eight learners, so you can be sure of receiving personal attention and opportunities to work one-to-one with the trainer Attendees complete a Pre-Course Questionnaire prior to attending the course …
    £495
  • Professional Development Diploma

    Pitman Training Glasgow & Edinburgh
    • Classroom - Edinburgh
    • 100 hours · Part-time or full-time
    • 100 CPD points
    • Tutor support
    ...want to focus in one specialist area. Whatever works for you, this diploma can fit the bill. From the outset the team in Pitman Training centre will work with you to help build the perfect programme. One requirement for this diploma: the total learning hours for the programme as …
    £1,500
  • Effective Business Communication

    Pitman Training Essex and Suffolk
    Classroom based course with study materials included
    • Classroom - Ipswich
    • 6 hours · Part-time or full-time
    • 14 CPD points
    • Tutor support
    ...conferencing and more. This is a truly comprehensive communications training course, which can be studied flexibly either within one of our centres or online, at home or work. There are 6 sessions in this training course: - 1: You will look at the definition of business communication …
    £359
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    ...telephone communication, such as call centre or helpdesk employees Managers, team leaders and supervisors in call centres or helpdesks who want to pass best practice techniques to their team members People seeking opportunities in telephone-centric roles Learners do not require any …
    £495

FAQs

Reed Courses advertises a large variety of Personal development courses which are delivered by a range of learning providers. The Personal development courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a Personal development course which provides CPD points/hours or qualifications, there are a number of learning options available.

If you're looking for Personal development courses, you might also be interested in Communication, Time management and Career development. These courses can be taken to further enhance your understanding of the subject. By having a broader understanding of the subject can help you to improve your professional or personal development.

In addition to free Personal development courses, Reed Courses also has plenty of paid for online Personal development courses, designed to meet all kinds of learning goals and to suit a range of preferred study methods.

Reed Courses advertises a variety of free online Personal development courses. Alternatively you'll be able to enrol on an online Personal development course of your choosing, and study entirely online. If you'd prefer an in-person learning experience, you could take a classroom Personal development course where you'll be taught in a classroom at a given location. Reed Courses also advertises distance learning courses and in-company Personal development courses from a variety of learning providers.