Phone-Based Customer Service Training
CPD Accredited ! Free Certification | FREE Retake Exam | Lifetime Access | No Hidden Fees
Summary
- Digital certificate - Free
- Reed Courses Certificate of Completion - Free
- Tutor is available to students
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Overview
Updated 2025
In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights.
Key Features:
- CPD Certified
- Free Certificate from Reed
- Developed by Specialist
- Lifetime Access
Certificates
Digital certificate
Digital certificate - Included
Reed Courses Certificate of Completion
Digital certificate - Included
Will be downloadable when all lectures have been completed.
CPD
Curriculum
Course media
Description
Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life.
Course Curriculum
- Module 01: Introduction to Customer Service
- Module 02: What’s Different about Good Customer Service?
- Module 03: Customer Relationship Management
- Module 04: Customer Service Communication Strategies
- Module 05: Aspects of Phone Etiquette
- Module 06: Building Rapport Over the Phone
- Module 07: Inbound and Outbound Calls
- Module 08: Active Listening and Managing Tough Callers
- Module 09: Managing Interoffice Calls and Voicemail
- Module 10: Problem Solving over the Phone
- Module 11: Intra Organisation Dealings
- Module 12: Measuring Customer Service
Learning Outcomes:
- Identify key principles of effective phone-based customer service strategies.
- Apply techniques for building rapport and managing tough callers effectively.
- Demonstrate active listening skills and handle inbound and outbound calls proficiently.
- Utilize problem-solving strategies to address customer inquiries and concerns.
- Manage interoffice calls, voicemail, and intra-organisation dealings professionally.
- Evaluate customer service performance through effective measurement techniques.
Who is this course for?
- Customer service representatives seeking to enhance phone-based communication skills.
- Call centre agents aiming to improve customer interactions and satisfaction.
- Sales professionals interested in refining their phone etiquette and communication strategies.
- Frontline staff members tasked with handling inbound and outbound calls effectively.
- Team leaders or supervisors responsible for managing and monitoring phone-based customer service.
Career path
- Customer Service Advisor
- Call Centre Operator
- Sales Representative
- Receptionist
- Customer Support Specialist
- Telecommunications Operator
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Provider
Online Training Academy: Your Premier Destination for High-quality Online Courses.
Online Training Academy is a premier provider of online education, dedicated to empowering individuals and businesses through high-quality, CPD-accredited training programs. Established by a team of industry experts, we offer a diverse range of courses designed to enhance professional skills and organisational performance across various sectors.
At Online Training Academy, we are dedicated to transforming the way individuals access education and enhance their skills. Whether you are looking to enhance your professional skills, explore new hobbies, or achieve academic excellence, our diverse course offerings have you covered. We are chosen by over 200,000 students and partnering with 2,000 businesses globally.
How Are We Different?
- 200,000+ Students
- 2,000 Business Partners
- 3,000+ CPD Accredited Courses
At Online Training Academy, we develop interactive video-based online courses tailored to meet the critical training needs essential for business success.
Our Corporate Training Offerings:
- Any time course access from any device
- Dedicated Business Dashboard
- Reporting & User Management
- Instant Certification & Validation
- 24/7 Tutor Support & Customer Service
- Competitive Pricing
Accreditations and Memberships:
- CPD Quality Standards Accredited
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Legal information
This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
