Phone-Based Customer Service
CPD QS Certified | Interactive Video Course | Self-Paced Training | 24/7 Access for 12 Months
Summary
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
The Phone-Based Customer Service is all you need to advance your career in the relevant fields.
Enrol now to discover everything you need to know about the Phone-Based Customer Service and the skills to improve your talents in this field and be confident in your knowledge bucket with One Education as your right hand!
Meet the Accreditation
The CPD Quality Standards (CPD QS) assures the Phone-Based Customer Service and learning activities are relevant, reliable, and upto date.
Expert Support
Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course.
Key Benefits
- Learning materials of the Design course contain engaging voiceover and visual elements for your comfort.
- Get 24/7 access to all content for a full year.
- Each of our students gets full tutor support on weekdays (Monday to Friday)
CPD
Course media
Description
Course Curriculum:
Module 1: Introduction
Module 2: What’s Different about Good Customer Service?
Module 3: Customer Relationship Management
Module 4: Customer Service Communication Strategies
Module 5: Aspects of Phone Etiquette
Module 6: Building Rapport Over the Phone
Module 7: Inbound and Outbound Calls
Module 8: Active Listening and Managing Tough Callers
Module 9: Managing Interoffice Calls and Voicemail
Module 10: Problem Solving over the Phone
Module 11: Intra Organisation Dealings
Module 12: Measuring Customer Service
Course Assessment
To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%.
When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme.
Exam & Retakes:
It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable.
Certification
Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery).
Who is this course for?
This Phone-Based Customer Service course is designed to enhance your expertise and boost your CV. Learn key skills and gain a certificate of achievement to prove your newly-acquired knowledge.
Requirements
This Phone-Based Customer Service course is open to all, with no formal entry requirements.
Career path
Upon successful completion of the Phone-Based Customer Service Course, learners will be equipped with many indispensable skills and have the opportunity to grab.
Questions and answers
I wanted to know is the assignment based on written.
Answer:Dear Tanaj, Thank you for your question. The course has an online MCQ test also a written assignment at the end. Thanks
This was helpful.I wanted to know is the assignment based on written
Answer:Dear Ta, Thank you for your question. The course has an online MCQ test also a written assignment at the end. Thanks
This was helpful.I wanted to ask you one questions relating to course, 1. Once completed the course will the certificate have expiry day or not?
Answer:Dear Tanaj, The certificate has no expiry date. Thanks
This was helpful.
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Provider
One Education is an e-learning platform where people from all walks of life can better themselves.
Whether it’s someone with zero job experience wanting to learn actual useful skills or a blue-collar worker hoping to increase their earning potential, a budding entrepreneur wanting to learn how to run a business or a teacher wanting to learn better teaching methods to help children, it’s all possible with the help of our massive course library of 2600+ courses.
As of 2024, we’ve helped over 218000 learners gain life-changing skills and certifications that not only improved their lives but also allowed them to get their dream jobs.
We understand that everyone is different, and so are their learning preferences and career goals; that is why our courses are as varied as our students, along with the delivery methods of the course materials.
Each course contains various learning materials, including video and audio lectures, online exams, test areas, and traditional handouts to ensure you get the most out of every single course and learn each lesson by heart.
To ensure our courses meet industry standards and expectations, we maintain standards set by Continuing Professional Development (CPD QS); we also provide The Quality Licence Scheme (QLS) Endorsed Courses that can tremendously improve your employability. so you can enrol in any One Education course and rest assured that you’re learning from the best.
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Legal information
This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
