Phone-Based Customer Service

►►► The Must-Have Phone-Based Customer Service Course is Live Now! Hurry Up before the time runs out ◄◄◄

Are you wary about your future possibilities? Our masterfully crafted Phone-Based Customer Service Course is here to tackle all of your problems in one go. Learn Phone-Based Customer Service related skills and confidently step into the relevant field.

You'll have an arsenal of skills to lock down your desired career after completion of Phone-Based Customer Service course. Moreover, you will have access to all of the materials in this Phone-Based Customer Service course for free for a whole year and learn a multitude of highly coveted skills to move up the corporate ladder.

If you want to learn more about Phone-Based Customer Service but don't know how to begin, this course will provide you with a stable platform to become a competent worker in the relevant field and acquire more valuable skills. Discover what Phone-Based Customer Service has to offer and step into the realm of endless opportunities.

With this comprehensive course, you'll have all of your questions answered and all of the necessary expertise under your belt. Apart from setting you up for success, the course offers numerous advantages to make your learning experience more pleasurable and less stressful. So, add this Phone-Based Customer Service course to the basket and take your expertise up a notch!

Additional perks of selecting Phone-Based Customer Service course from Thames College:

Thames College offers you the benefit of —

• Learn with an engaging voiceover and visual elements to facilitate your learning process.
• Get a year's worth of unlimited access to the course.
• Receive round-the-clock access to expert assistance.
• Participate in quick assessments and get instant feedback on your course progress.
• Study Phone-Based Customer Service on your own schedule from the convenience of your own home.

Please Note: Thames College is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.

Course Curriculum

• Module 01: Introduction
  
• Module 02: What’s Different about Good Customer Service?
  
• Module 03: Customer Relationship Management
  
• Module 04: Customer Service Communication Strategies
  
• Module 05: Aspects of Phone Etiquette
  
• Module 06: Building Rapport Over the Phone
  
• Module 07: Inbound and Outbound Calls
  
• Module 08: Active Listening and Managing Tough Callers
  
• Module 09: Managing Interoffice Calls and Voicemail
  
• Module 10: Problem Solving over the Phone
  
• Module 11: Intra Organisation Dealings
  
• Module 12: Measuring Customer Service

Certificate of Achievement

Quality Licence Scheme Endorsed Certificate of Achievement

Upon successful completion of the course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of —

• 139 GBP within UK
• 149 GBP for International Delivery (Postal Fees Included)

CPD Certification

After successfully completing the assessment of this course, you will be eligible for a Free CPD Certificate. You can also get a Printed Hardcopy for only 2.99 GBP.

Those who want to strengthen their professional skills while training for the desired job should take advantage of the training!

This course is accessible to anyone with an eagerness to learn. All you require is —

• A smart device with a stable internet connection
• A keen interest in the topic
• And being over the age of 16.

Utilise this all-inclusive Phone-Based Customer Service course to acquire the skills and expertise you'll need to thrive in the workplace.

Currently there are no Q&As for this course. Be the first to ask a question.