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Phone-Based Customer Service

Level 5 QLS Endorsed Course | CPD Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access

Imperial Academy

Summary

Price
£12 inc VAT
Study method
Online
Duration
360 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
150 CPD hours / points
CPD What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students
1 student purchased this course

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Overview

Gain an in-depth understanding of Phone-Based Customer Service and Unleash your potential in this industry. Develop job-ready competencies for a high-demand career with this QLS Endorsed Phone-Based Customer Service course.

The career may be the road for you if you've always wanted a gratifying profession. Phone-Based Customer Service skills have become more essential than ever as the industry continues to create revolutionary services and products. If you're a problem-solver who enjoys winning, this career will be both rewarding and profitable.

➤➤➤Enrol in the Phone-Based Customer Service course today — Learn at your own rhythm and gain an amazing E-learning experience◄◄◄

CPD

150 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

Certificate of Achievement

Quality Licence Scheme Endorsed Certificate of Achievement

Upon successful completion of the Phone-Based Customer Service course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of —

  • 129 GBP within UK
  • 139 GBP for International Delivery (Postal Fees Included)

CPD Certification

After successfully completing the assessment of this Phone-Based Customer Service course, you will be eligible for a Free CPD Certificate. You can also get a Printed Hardcopy for only 3.99 GBP.

Who is this course for?

This Phone-Based Customer Service course will be a great source of knowledge for you to improve your existing skills and take them to the next level.

Please Note: Imperial Academy is an approved reselling partner for Quality Licence Scheme courses under One Education.

Requirements

Anyone can enrol in this Phone-Based Customer Service course.

Career path

After completing this Phone-Based Customer Service Course, you are to start your career or begin the next phase of your career in this field

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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