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Level 5 Diploma in Phone-Based Customer Service (QLS Endorsed)

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

Kingston Open College

Summary

Price
£105 inc VAT
Or £35.00/mo. for 3 months...
Study method
Online
Duration
5 hours · Self-paced
Access to content
12 months
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Achievement
Endorsed by The Quality Licence Scheme
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students
  • TOTUM card available but not included in price What's this?

Overview

Turn your skills into a competitive advantage that is recognised globally and endorsed for quality by QLS, the UK's most reputable high-quality course auditor.

Become an expert in Phone-Based Customer Service and help your organization achieve world-class status. All businesses and corporations increasingly rely on contact centers and telephone operators to assist their customers, and we can teach you to be the best. This invaluable course provides detailed techniques and strategies for dealing with the most demanding of customers, ensuring that they finish their call satisfied with the response they received. So, enroll now and aim for relentless customer success.

This premium QLS endorsed Phone-Based Customer Service course comes with intensive study modules, dedicated tutor assistance, customer support, flexible learning opportunity and a globally recognised certification all-together. Thus, successful completion of our Phone-Based Customer Service course will give you limitless opportunities anywhere and everywhere, since the value of QLS endorsed courses are quite high, to say the least!!

What’s more, the quality of our first-class course is uncompromising for both you and us. You will be taught the richest of materials from this exquisite Phone-Based Customer Service course, enabling you to open up a vast world of opportunities for you to grasp and gain success from. For the price point, this course is actually an absolute steal! It’s an investment you absolutely do not want to miss out on!

So, why delay any longer? Benefit your career progression by joining us today and distinguish yourself as, unquestionably, the most skilled one in your workplace!

Why Learn with us:

We, as one of the leading eLearning service providers across the globe, strive to provide all our learners with the best eLearning experience possible that can make a real difference in their career progression.

Our Service for the Phone-Based Customer Service Includes:

  • Intensive Study Notes
  • Tutor Support
  • Customer Support
  • Assignment Help
  • QLS Endorsed Certificate
  • 24/7 Learning Portal Access
  • Widely Compatible Study Materials

Achievement

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

Course Curriculum of Phone-Based Customer Service

  • Module 01: Introduction to Customer Service
  • Module 02: What’s Different about Good Customer Service?
  • Module 03: Customer Relationship Management
  • Module 04: Customer Service Communication Strategies
  • Module 05: Aspects of Phone Etiquette
  • Module 06: Building Rapport Over the Phone
  • Module 07: Inbound and Outbound Calls
  • Module 08: Active Listening and Managing Tough Callers
  • Module 09: Managing Interoffice Calls and Voicemail
  • Module 10: Problem Solving over the Phone
  • Module 11: Intra Organisation Dealings
  • Module 12: Measuring Customer Service

Assessment & Certification

Learners must submit a comprehensive summerised assignment on all the units that will be assessed by our expert tutor if all the learning outcomes are met as per the standard set by QLS. After the quality check, learner will be provided with the Phone-Based Customer Service certificate.

Endorsed Certificate of Achievement from the Quality Licence Scheme

An endorsed certificate will be issued to learners at the end of the course as recognition of course completion. Provided that learner completes all the assessment of a course can claim for certificate.

Endorsement:

QLS endorsed this certified course as a highly qualified, non-regulated provision and training programme. There will be a trainer to answer all your questions including your progression routes into further higher education.

Who is this course for?

Our course is open for everyone. This Phone-Based Customer Service is ideal for those who aspire to gain in-depth knowledge & efficient skill to embark into the relevant sector as a promising potential.

Requirements

There are no formal requirements needed for this Phone-Based Customer Service course. So learners do not require any prior qualifications to enrol in this course.

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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