Managing Difficult And Demanding Customers
Watson Martin
In-company online or on site course with study materials and tutor support
- 11 enquiries
- Online
- 1 day · Full-time
- Tutor support
This Managing Difficult And Demanding Customers course gives front-line personnel the skills to react calmly and positively with difficult customers. It offers an understanding of the causes of difficult behaviours and effective techniques to diffuse them. Delegates will lear
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