Masterclass in Handling Incoming Telephone Calls - Half Day (pm) - Overview
Practical Training for Professionals
- 14 enquiries
- Classroom - Birmingham
- Part-time
- 3 CPD points
- Tutor support
This 1/2 day workshop gets delegates to look at what they hate as customers when they make calls to their banks or travel agents and then be self-critical to see which of the 'hate factors' their organisation maybe guilty of. The trainer then helps them devise a scoring system
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