Retail Management Certification With Customer Service Training Level 3

Retail Management Certification With Customer Service Training Level 3

Advance your career in Retail Management and Customer Service with our Level 3 Certification. This course provides a comprehensive understanding of Retail Management, from pricing and merchandising to customer care strategies. Equip yourself with the essential skills in Retail Management and Customer Service to enhance business performance and customer satisfaction.

Learning Outcomes

• Gain a thorough understanding of Retail Management principles and best practices.

• Master customer care techniques and enhance Customer Service skills.

• Implement effective Retail Management strategies for pricing and merchandising.

• Develop strong customer relationships and build rapport in retail environments.

• Apply effective customer management and service models to improve satisfaction.

This Retail Management Masterclass Includes The Following Courses:

• Course 01: Retail Management Certification
• Course 02: Customer Service Training Level 3

CPDQE Accreditation

This Retail Management Course is CPDQE accredited. CPD is a globally recognised parameter for continuous professional development acknowledged by thousands of professional bodies, employers and academic institutions in the UK and around the world.

Reed Courses Certificate of Completion

Digital certificate - Included

• Course 01: Retail Management Certification 39:40

  • 1: Retail Management: 1.1 What is Retailing 03:01
  • 2: Retail Management: 1.2 Retail Management 00:53
  • 3: Retail Management: 1.3 Current Trends in Retail Management 03:02
  • 4: Retail Management: 1.4 Career Opportunities in Retail Management 02:43
  • 5: Retail Management: 2.1 Retail Strategy and Planning 01:20
  • 6: Retail Management: 2.2 Retail Strategy and Planning 00:47
  • 7: Retail Management: 2.3 Situational Analysis 02:27
  • 8: Retail Management: 2.4 Objectives 01:48
  • 9: Retail Management: 2.5 Identification of Consumers 00:50
  • 10: Retail Management: 2.6 Control 01:48
  • 11: Retail Management: 3.1 Retail Pricing and Merchandising 00:38
  • 12: Retail Management: 3.2 Retail Pricing 01:04
  • 13: Retail Management: 3.3 Pricing Elasticity 02:04
  • 14: Retail Management: 3.4 Pricing objectives and methods 05:07
  • 15: Retail Management: 3.5 Markup and margin calculations 04:29
  • 16: Retail Management: 3.6 Price optimisation and dynamic pricing 03:42
  • 17: Retail Management: 3.7 Visual merchandising and store layout 00:44
  • 18: Retail Management: 3.8 Visual merchandising 03:13

• Course 02: Customer Service Training 41:16

  • 19: Module 1 Part 1 Introduction to Customer Care 04:15
  • 20: Module 1 Part 2 Introduction to Customer Care 04:16
  • 21: Module 2 Providing Great Customer Care Service 07:07
  • 22: Module 3 Service Model _ Defusing Techniques 04:38
  • 23: Module 4 Customer Management 07:45
  • 24: Module 5 Building Customer Rapport 06:23
  • 25: Module 6 Greeting Customers Professionally 06:52

This Bundle Comes with the following Course

Course 01: Retail Management Certification

Introduction to Retail Management:

• Learn the fundamentals of Retail Management, including the key concepts that drive success in retail businesses.

Retail Strategy and Planning:

• Understand how to develop and implement strategic plans that align with retail business goals and drive growth in Retail Management.

Retail Pricing and Merchandising:

• Explore effective Retail Pricing and Merchandising strategies that maximize sales and customer satisfaction.

Course 02: Customer Service Training

Providing Great Customer Care Service:

• Learn best practices for providing exceptional customer care service that enhances the Retail Management experience.

Service Model & Defusing Techniques:

• Master customer service models and defusing techniques that resolve issues and maintain positive customer relationships.

Customer Management:

• Understand customer management strategies to improve retention and satisfaction in retail environments.

Building Customer Rapport:

• Develop skills to build strong customer rapport, creating long-term relationships that benefit Retail Management objectives.

• Head of Retail Management
• Retail Management manager

This course will pave the way for higher study in the field of Retail Management. You can enrol on higher level Retail Management courses, such as:

• Level 3 Certificate in Retail Management
• Level 4 Certificate in Retail Management
• Level 5 Certificate in Retail Management
• Level 3 Diploma in Retail Management
• Level 4 Diploma in Retail Management
• Level 5 Diploma in Retail Management
• Level 6 Advanced Diploma in Retail Management
• Level 7 Masters Diploma in Retail Management
• Level 3 Advanced Certificate in Retail Management
• Level 3 Extended Diploma in Retail Management
• Level 7 Diploma in Retail Management

• Retail Manager: £35,000/year
• Retail Buyer: £30,000/year
• Retail Sales Associate: £19,500/year
• Store Manager: £35,000/year
• Retail Supervisor: £22,413/year

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