Telephone Handling Skills
UK Professional Development Academy LTD
Level 5 Diploma in Telephone Handling Skills - CPD Accredited Certificate - Online Quiz Based Exam included
- Online
- 4 weeks · Self-paced
- 90 CPD points
- Tutor support
Great service
...Use appreciative inquiry as a communication tool Adeptly converse and network with others Module 4: Handling Difficult Customers Cultivate a positive attitude Manage internal and external stress Develop abilities to listen actively and empathize Build a rapport with customers in person
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