Sales And Customer Service Training
Skill Success
Summary
- Certificate of completion - Free
- Tutor is available to students
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Overview
This course includes lifetime access so you can complete it at your own speed.
This course is designed for those interested to learn the basics of increasing sales and vital customer service techniques to not only increase sales but also get new customers and protect their business brand.
Benefits of taking this course include:
- Unlimited and lifetime access to the course
- Learn the course at your own pace
- Course can be accessed on any platform
- 24/7 Customer support
Certificates
Certificate of completion
Digital certificate - Included
Course media
Description
Who this course is for:
- Entrepreneurs
- Customer service representatives
- Anyone who works in Sales
What you'll learn:
- How to provide excellent customer service
- How to close sales
- How to handle difficult customers
- How to manage customer needs
Sales plays a big role in a business’ success. It goes without saying how sales training can help you and your business continuously grow. Get those sales using the methods discussed in this course.
In addition, you will learn effective customer service techniques to get new customers, retain your existing customers, promote and protect your brand, and many more.
Sales And Customer Service Training will cover the following topics:
Section 1 - Sales And Customer Service Training
- Downloadable Resources
- Abusive Customers
- An Introduction To Contact Centres
- Answering The Telephone
- Award Winning Emails
- Award Winning Social Media Interactions
- Award Winning Telephone Techniques Part 1
- Award Winning Telephone Techniques Part 2
- Closing The Sale
- Customer Service Advanced
- Customer Service Excellence
- Difficult Customer Types
- Difficult Customers Advanced
- Door To Door Sales
- Emotional Clients And Colleagues
- Fix The Customer First
- Handling Difficult Customers
- Introduction To Selling
- Keeping Your Customers Informed
- Know Your Business
- Listening Skills
- Managing Customer Needs
- Negotiation Skills
- Outbound Calling
- Positive First Impressions
- Questioning Skills
- Retail Sales
- Service Requests
- Showing Empathy
- Telephone Call Control
- Thinking On Your Feet
Who is this course for?
This course is designed for those interested to learn the basics of increasing sales and vital customer service techniques to not only increase sales but also get new customers and protect their business brand.
Requirements
No prior knowledge is required to take this course.
Career path
None
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.