Service Helpdesk & Technical Support Strategy
Module | Tutor Support & Exam included | 10 CPD Credits | Free COVID-19 Course & Letter of Completion
CPD Courses
Summary
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
Developing Customer Service Strategy
The course comes with easy to understand e-learning study materials.
In contemporary business, it's essential to grasp the requirement to create and develop a customer service strategy. A customer service strategy indicates how you will manage your customers and enhance your interactions with them over a long period of time.
An effective customer service strategy plays a vital role in the development of the business as it defines the standards to be maintained in providing services to the customers and meeting their expectations while fulfilling their requirements.
It is also beneficial for developing customer satisfaction, retaining loyal customers and improving the standards of the business.
This unit offers a comprehensive introduction to the development of a customer service strategy. It describes the mission and vision in the context of customer service strategy and the involvement of top management.
A variety of key topics are explored in depth, including the objectives, strategies and establishment of a customer-focused culture.
You will identify the areas on which you must focus in a customer services strategy
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Description
Developing Customer Service Strategy
Objectives:
After completing this course learners will be able to:
- Describe Mission and Vision in the context of a customer service strategy.
- Identify the areas on which to focus in a customer services strategy
Program Content:
Lesson(s):
Introduction to Developing a Customer Service Strategy
Topics:
- Involvement of the Top Management
- Mission and Vision
- Objectives
- Strategy
- Establishing a Customer-Focused Culture
Requirements
This is a stand-alone course and it assumes no prior knowledge.
*Note: This is an independent unit not a complete course so does not equalize to a course. This will give you 10 CPD points to add on your CV. At the end of the unit, you can claim CPD Accredited unit by paying £35 accreditation fee and postal charges (£9 for UK students, £15 for outside UK).
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.