Effective Complaint Hnadling
Hamilton Mercer
- Classroom
- 1 day · Full-time
- Certificate(s) included
- 6 CPD points
- Tutor support
Hastily trying to 'close complaints', hiding behind a complaints procedure', or viewing complaints as an "inconvenience" are sure-fire ways to frustrate customers. Hamilton Mercer’s Service Methodologies™ empower individuals to take ownership of complaints, adjust communication s
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