1st Line Service Desk Analyst

Job Role: 1st line IT Service Desk Analyst

Location: Stourbridge

Salary: £22 - 24k plus private health, dental and optical care + benefits

The Opportunity for you…

Are you currently working on a service desk looking to join a company that offers progression? Then this is the job for you.

As a 1st line IT Service Desk Analyst you'll be based in the Stourbridge office for an MSP who provide solutions to a range of clients.

This MSP strongly encourages the development of their staff, so they're keen for their employees to constantly upskill and in turn be offered promotions - a perfect opportunity for somebody wanting to gain experience and progress their career. This MSP have invested heavily in their service desk, processes and structure.

You will be working on a service desk of 6 alongside analysts fixing IT issues from external customers to ensure their businesses can run smoothly. You will be working in a busy office environment and will have to be customer focused and able to manage customer expectations.

If you have a couple of months hands on experience in IT then that's great but the most important thing here is that you have the right attitude, have an interest in starting a career in IT and are willing to learn whatever it takes to become a great 1st line support!

Working Hours

Working on a rota of 2 shifts covering hours from: 8am - 4pm and 9am - 5pm.

Next steps…

If this sounds like something you would be interested in you have 3 options

• Call Joe White at CRG TEC to find out more. We are really open about the role and the opportunity so if you need to find out more before committing. No problem!
• Drop Joe a private message on LinkedIn before applying and he will respond to any queries you have.
• If you are happy with what you have read then attach a copy of your CV to this advert and Joe White will give you a call to discuss further or get back to you if you don't quite hit the mark.

We look forward to hearing from you!